Director, Telematics

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a strategic and results-driven leader to join our team as Director Telematics this role you will lead the execution scale and continuous improvement of Elements telematics operations across the US and Canada. Reporting to the VP Vehicle Acquisition you will ensure telematics operational processes data readiness and service delivery reliably enable connected mobility initiatives. You will be accountable for operational performance workforce effectiveness vendor execution measurable automation of manual processes and disciplined delivery against the connected mobility strategy established by the VP Connected Mobility.

What Youll Do

• Lead telematics operations across multiple locations ensuring consistent execution quality and performance.

• Execute the telematics and connected mobility strategy defined by the VP Connected Mobility.

• Build lead and develop a high-performing telematics operations team including workforce planning capacity modeling and staffing strategies aligned to acquisition demand and client adoption cycles.

• Partner with Vehicle Acquisition Connected Mobility Commercial Shared Services Technology Finance and Legal teams to ensure seamless telematics execution and support client engagements and escalations.

• Drive continuous improvement using Lean Six Sigma or similar methodologies to modernize operations through automation and digital enablement.

• Own telematics vendor performance management including service quality cost scalability and issue resolution.

• Develop and execute a telematics simplification automation and digital enablement roadmap aligned to Connected Mobility and Vehicle Acquisition priorities.

• Deliver measurable year-over-year reduction in manual telematics processing improving cycle time accuracy cost per activation and overall service quality.

• Own operational execution of telematics-related financial processes including SOC-compliant controls billing issue resolution client enrollment accuracy and vendor billing audits.

• Provide operational support to the VP Vehicle Acquisition and VP Connected Mobility on telematics-related initiatives and participate in enterprise projects as required.

Basic Qualifications

• Bachelors degree in Business Technology Engineering or equivalent experience.

• 10 years of progressive leadership experience in telematics connected vehicle services fleet technology or data-driven mobility operations with demonstrated success scaling operations managing telematics platforms and vendors and delivering measurable improvements in activation data quality automation and client adoption.

• Demonstrated experience building and leveraging operational dashboards and performance reporting tools to drive measurable improvements.

• Proficiency in Power BI (or similar business intelligence platforms) with the ability to design analyze and present data-driven insights to executive stakeholders.

• Experience managing vendors platforms and complex operational workflows.

• Demonstrated ability to modernize operations through automation and digital enablement.

• Strong financial acumen and experience managing operational budgets.

Preferred Qualifications

• Proven ability to execute and scale telematics operations in a multi-vendor multi-platform environment delivering reliable activation data readiness and service quality at scale.

• Strong knowledge of process improvement methodologies such as Lean or Six Sigma.

• Strong operational decision-making skills with direct impact on service quality cost per activation vendor performance and client onboarding outcomes.

• Demonstrated capability to modernize operations through automation workflow optimization and elimination of manual processes with measurable results.

• Experience leading and developing multi-location teams and third-party partners with accountability for performance capacity and results.

• Ability to operate independently in complex ambiguous environments while executing against connected mobility strategy and enterprise priorities.

Location:

Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

The hiring base salary range for this position is $133400 to $183400 CAD annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.