IT Support Specialist

Job Title: IT Support Specialist

Are you an experienced IT professional who enjoys troubleshooting improving processes and supporting a fast-paced organization Piedmont Service Group a well-established company based in Raleigh NC is seeking a motivated IT Support Specialist with 2 3 years of relevant experience to join our this role you will work closely with the IT Manager to provide day-to-day technical support help maintain secure and reliable systems and contribute to ongoing IT initiatives across multiple locations.

About Piedmont Service Group:

Piedmont Service Group founded in 1971 is a privately held company that specializes in delivering energy efficiency and facilities services to commercial industrial institutional and government organizations. Our mission is to create safe healthy and efficient building environments for our valued clients.

Responsibilities:

As an IT Support Specialist you will play a key role in supporting our office staff and field technicians while helping maintain and improve our IT environment. Responsibilities include:

1. Technical Support & Troubleshooting
   Provide Tier 1-2 support for hardware software networking and Microsoft 365 issues. Diagnose problems efficiently and deliver timely resolutions.
2. User & Identity Administration
   Manage user accounts permissions and group access within Microsoft 365 Active Directory and related systems.
3. Device Deployment & Configuration
   Configure laptops desktops and mobile devices ensuring proper security connectivity and standardization.
4. Hardware & Systems Maintenance
   Assist with lifecycle management updates and maintenance of company devices and infrastructure.
5. Vendor Coordination
   Work with carriers VoIP providers and IT vendors to support communication systems and resolve service issues.
6. IT Asset & Inventory Management
   Maintain accurate documentation and tracking of IT equipment and licensing.
7. Documentation & Process Improvement
   Create and maintain SOPs internal guides and knowledge base content to improve efficiency and consistency.
8. Peripheral & Office Technology Support
   Support printers conference room equipment and other business-critical devices.

Learning Opportunities:

This role offers opportunities to contribute to and gain experience in:

• Microsoft 365 administration
• Identity and access management
• VoIP phone systems
• IT vendor management
• Building access control systems
• Cost analysis and IT lifecycle planning

Qualifications:

• 2 3 years of experience in an IT support or systems support role
• Experience supporting Microsoft 365 environments (Exchange Teams OneDrive SharePoint)
• Familiarity with Active Directory and user administration
• Experience troubleshooting Windows devices and mobile platforms
• Strong communication skills and ability to support both technical and non-technical users
• Ability to prioritize tasks and work independently in a fast-paced environment

Nice to Haves:

• Experience with VoIP systems
• Mobile device management or device deployment experience
• Basic networking knowledge
• Experience working with vendors or MSPs

Benefits:

At Piedmont Service Group we value our employees and offer a supportive work environment to nurture your growth. As an IT Support Specialist you will enjoy the following benefits:

• Medical Dental and Vision insurance
• Company-paid Life & AD&D insurance
• Company-paid Short and Long-term disability
• 401(k) with company match
• Profit Sharing
• 3 weeks of paid time off in the first year of hire
• 9 paid holidays

Join our team and help support a growing organization while contributing to meaningful IT initiatives.

To apply please submit your resume and a cover letter detailing your interest in the IT Support Specialist position and your relevant experience.