Registration Representative

Location: Laguna Hills CA 92653-3689

Duration: 3 months

Shift Hours: Saturday 6:30AM-5PM Sunday 6:30AM-5PM Monday 6:30AM-5PM Tuesday - 9AM-7:30PM

***Onsite***

Schedule is Saturday 6:30AM-5PM Sunday 6:30AM-5PM Monday 6:30AM-5PM Tuesday - 9AM-7:30PM***

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee will demonstrate behavior consistent with our core values: Integrity Accountability Best Practices Compassion and Synergy. The employee shall support Saddleback Medical Centers strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures admissions outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The registration representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients visitors clinicians and co-workers.

Skills:

1. Ability to communicate effectively in written and verbal form
2. Adheres to department policy of using two patient identifiers.
3. Avoids HIPAA violations by choosing correct MRN and interviews registers and pre-registers patients timely and accurately in Epic.
4. Ensures all registration forms are complete signed and scanned. Enter notes in Epic as required.
5. Ability to provide excellent customer service using Simply Better and AIDET principles.
6. Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
7. Ability to follow company policies supports department performance improvement activities. (Staff meetings employee engagement survey education and training activities)
8. Maintains registration accuracy rate of 95% or better.
9. Monitors and manages work queues.
10. Ability to be at work and be on time. Adheres to MHS time and attendance policy.
11. Ability to follow company policies procedures and directives. Supports department performance improvement activities. (Meetings employee engagement survey education and training activities)
12. Ability to interact in a positive and constructive manner.
13. Ability to prioritize and multitask.

Essential Job Outcomes:

1. Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents armbands and labels. Adheres to a verbal verification of armband placement.
2. Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name PCP guarantor and insurance information.
3. Interviews pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic OnBase RTE insurance websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are complete signed scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
5. Delivers excellent customer service using Simply Better and AIDET principles with patients staff and visitors. Maintains effective working relationships with co-workers and others. Utilizing Simply Better recognition cards or any other communication regarding customer service.
6. Collects and posts patient financial responsibility; including deposits copays deductibles estimates and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal.
7. Participates in and supports department specific performance improvement education training staff meetings and projects. (Employee Engagement survey service excellence etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
8. Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards. Appropriate level of expertise in Epic Onbase RTE and insurance websites to ensure accurate and efficient registrations.
9. Monitors assigned WQs to maximize productivity by meeting department weekly goals.
10. Adheres to MHS time and attendance policy #357. Clocks in and out of MTM accurately with minimal clocking errors for each scheduled shift. Signs off by the end of the pay period.
11. Other duties as assigned.

Experience:

• 1-2 years of experience in hospital admitting physician office or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO HMO POS EPO Medicare Medi-Cal & CalOptima
• Bi-lingual (English/Spanish or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education:

• High school graduate preferred
• Medical Terminology related course or certificate preferred