Operational Excellence Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For our technical positions we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Dont worry about the logistics - once youre hired we handle all travel arrangements and expenses for you.
Role Description and Mission:
Agero is expanding its Operational Excellence team and is looking for a Manager to help establish and scale our Continuous Improvement (CI) framework
The Operational Excellence Manager will be responsible for identifying executing and sustaining high-impact initiatives across multiple lines of business. You will focus on delivering measurable service quality improvements and optimizing unit economics by addressing root causes rather than symptoms.
As a practitioner of data-driven problem solving you will separate signal from noise to identify high-value opportunities. Your success will depend on your ability to lead cross-functional teams and build support for CI tools in an environment where these practices are not fully mature. We are looking for a leader who can operate autonomously influence without direct authority and communicate effectively with stakeholders ranging from front-line agents to senior executives. If you are a certified Black Belt who thrives on building process foundations from the ground up this role offers the opportunity to drive significant operational change within a high-volume low margin service organization.
Key Outcomes:
- Improve quality of our service delivery as measured by reduction in key defect metrics
- Improve financial performance and product unit economics and reduce cost to serve
- Deliver service quality improvements and operational cost reductions through leveraging Lean and Six Sigma principles and a hypothesis-driven approach to separate signal from noise to identify high impact opportunities and solve to root cause
- Develop data-driven recommendations and share cross-functional leaders in a way that is compelling drives action and alignment and delivers results maximizing value across products
- Consider and implement a range of technology process and people solutions to address improvement opportunities in partnership with our digital product engineering and operations teams
- Communicate effectively up and down within the organization from our front-line agents to our senior executive team
- Influence collaboration and action without direct authority over cross-functional teams
- Drive a culture of Operational Excellence / Continuous Improvement through teaching and coaching the use of tools to our Development Operations and back office teams. Build a culture of Operational Excellence broadly across functions
Skills Education and Experience:
EDUCATION: Bachelors degree required industrial engineering or process engineering strongly preferred. Lean Six Sigma Black Belt certification required.
EXPERIENCE: 5-7 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives experience in high volume low margin industries preferred.
ROLE BASED COMPETENCIES (KNOWLEDGE SKILLS & ABILITIES):
- Familiarity with Human Factors Engineering preferred
- Demonstrated success in deploying an Operational Excellence/Continuous Improvement transformation within an organization early in the CI/Lean maturity curve
- Strong business acumen with ability to connect the impact of projects and actions to business outcomes
- History of delivering results in process improvement and process reengineering (be prepared to speak to specific examples)
- Expertise in teaching continuous improvement methodologies (DMAIC SIPOC VOC process mapping value stream mapping 5 Whys etc) through workshops and execution of initiatives
- Excellent data and business analysis skills able to complete detailed evaluations of structured and unstructured data to glean insights and drive improvements
- Strong problem solving project management and communication skills with ability to make compelling recommendations to cross-functional leaders that balance business objectives constraints and risks
- Capable of thriving under minimal supervision bringing recommendations for future projects / investigations to Director of Operational Excellence and functional leaders without being specifically asked to do so
- Ability to build systems that are easily workable for teams and sustain improvement initiatives
**Please note: This role will require 20-30% domestic travel to clients
Hiring In:
United States: Arizona California Florida Georgia Illinois Massachusetts Michigan New Hampshire New York State New Mexico North Carolina Tennessee Virginia
The anticipated closing date to submit applications for this role is March 23 2026.Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a fulltime basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-ba ... View more
