Head of Housing Transformation and Regulation

We are working in close collaboration with Hyperion Partners to appoint an exceptional Head of Housing Transformation and Regulation.

This is a visible strategic leadership position at the heart of the Housing Directorate shaping services strengthening regulatory assurance and driving a culture where residents genuinely sit at the centre of decision-making.

If you are ready for the challenge and if our values of openness ambition and accountability resonate with you we would love to hear from you.

About the role

Reporting to the Director for Housing you will:

• Lead accountability for compliance across the Safety and Quality Transparency and Accountability Neighbourhood and Community and Tenancy standards.
• Prepare the organisation for inspection including mock inspections regulatory readiness and evidence-based reporting.
• Build a single trusted view of housing data moving from spreadsheets to real-time intelligence that drives decision-making.
• Champion Tenant Satisfaction Measures (TSMs) complaints learning and resident insight as engines for service transformation.
• Lead business improvement digital redesign and systems-thinking reviews across housing operations.
• Develop a robust regulatory risk and assurance framework with early warning indicators.
• Embed a positive complaints culture aligned with the Housing Ombudsman Code of Practice.
• Ensure full readiness for Awaabs Law and strengthened consumer regulation.

• You will directly lead the Tenant Insight and Improvement Manager Housing Programme and Systems Manager and Regulatory Support Coordinator.

About you

This appointment is about capability credibility and leadership presence.

The successful candidate must demonstrate:

• A relevant professional qualification (Housing CIH Level 5 RICS or similar) or equivalent extensive senior-level experience.
• Comprehensive knowledge of the housing regulatory framework and consumer standards.
• Extensive experience monitoring and evidencing regulatory compliance within social housing.
• A proven track record of performance management and delivering measurable continuous improvement.
• Experience leading transformation and organisational change programmes.
• Strong experience within the social housing sector ideally with tenant engagement exposure.
• The ability to interpret legislation and translate it into practical policy and operational delivery.
• Outstanding report writing skills with the ability to tailor complex information for Members tenants and regulators.
• A confident visible leader who can articulate a compelling vision and bring people with them.
• Experience developing high-performing teams through coaching supervision and accountability.
• The ability to influence negotiate and operate credibly in complex political and regulatory environments.

Why This Job

The regulatory environment has changed. Expectations are higher. Scrutiny is sharper. Residents rightly demand more transparency and accountability.

This role exists to ensure the Housing Service is not just compliant but confident evidence-led and continuously improving.

If you are a senior housing leader who understands regulation performance resident engagement and transformation and can combine data intelligence with cultural change we would welcome a confidential conversation.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

• Generous leave entitlement (26 days a year rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

The recruitment for this position is beingmanaged exclusively by Hyperion Partners who are operating as an Executive Recruitment Consultancy on behalf of Babergh and Mid Suffolk District Councils.

For a confidential conversation please contact Ed Tree - Managing Director at Hyperion Partners:

Email:

Telephone:

How to apply

For more information and how to apply please visit the vacancy on the Hyperion website via this link - Head of Housing Transformation & Regulation Hyperion Partners

Please read the Job Description and Person and the Candidate before applying for this job opportunity.

Closing date: 11.55pm 04 March 2026.

All applications should be submitted to Hyperion Partners who are acting as a recruitment agency on behalf of Babergh and Mid Suffolk District Councils.

Please do not submit your application via the apply link on this advert.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.