Nearshore Sector | Operations Analyst M2M

We are looking for an Operations Analyst to join our Nearshore Devoteam team. This role will work in an international environment focusing on ensuring the operational integrity and high availability of a global Machine-to-Machine (M2M) platform for a major Telecommunications client. Candidates must be based in Portugal as youll be integrated into one of our Portuguese delivery teams.

• Act as a Technical Service Owner for a mission-critical M2M ecosystem overseeing more than 20 interconnected systems.
• Monitor and maintain the health of backend data flows ensuring critical billing and reporting services operate without disruption.
• Automate operational workflows using Python or Bash to reduce manual intervention and improve system resilience.
• Perform advanced troubleshooting in Red Hat Enterprise Linux (RHEL) environments identifying and resolving complex technical incidents.
• Lead technical communication with external vendors and partners to ensure strict compliance with established SLAs.
• Implement and refine observability strategies using modern tools such as Elasticsearch GraphQL and Grafana.
• Collaborate with international engineering teams to plan system upgrades define operational requirements and participate in architectural decisions.
• Maintain comprehensive runbooks and operational documentation to ensure consistency across the platforms lifecycle.

Qualifications :

• Solid experience in System Administration with a strong focus on Red Hat Enterprise Linux (RHEL).
• Proven experience in Automation using Python Bash or Ansible to manage large-scale infrastructures.
• Familiarity with Observability and Monitoring stacks (e.g. Elasticsearch Zabbix Prometheus or Grafana).
• Experience in Service Management and high-pressure support environments (ITIL knowledge is highly valued).
• Knowledge of Data Querying and API integration specifically using GraphQL (desirable but not mandatory).
• Strong communication skills in English with the ability to manage technical relationships with global stakeholders and vendors.
• Analytic mindset with a proactive approach to Root Cause Analysis (RCA) and problem-solving.
• Knowledge of Cloud/Virtualization infrastructures (AWS or VMware) and networking fundamentals (VPNs Firewalls).

Additional Information :

Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Remote Work :

Yes

Employment Type :

Full-time