IT Helpdesk Engineer Corporate Services (all genders) (Any location in Portugal)

*This role can be based out of any location in Portugal. You must be an official resident in the employment country to be considered for this role.

Tenthpin is looking for a proactive and customer focused IT Helpdesk Engineer to provide high quality 1st and 2nd line support across our remote-first global user base.

As an IT Helpdesk Engineer you will have significant hands-on experience supporting Microsoft 365 applications and infrastructure Windows Microsoft Intune and common desktop software. Previous use of ITSM tools is expected knowledge of Jira Service Management would be beneficial. You will play a key role in resolving technical issues improving user experience and contributing to the continuous enhancement of IT services.

Previous experience in a similar role is essential as are excellent written and verbal English language skills. Alongside day-to-day tickets remotely onboarding and offboarding new Colleagues there is the opportunity to work on small projects to improve our infrastructure.

The Opportunity

Your responsibilities will include but not be limited to:

Act as the first point of contact for all incoming IT support requests via Jira Service Management

Log triage and prioritise incidents and service requests according to SLAs

Provide remote support for end user issues related to:

Microsoft 365 applications (Teams Outlook Word Excel SharePoint etc.)

Windows 11 OS

Email Teams and collaboration tools

Hardware troubleshooting (laptops peripherals mobile devices)

Guide users through fixes and provide clear communication on ticket progress

Troubleshoot more complex issues related to:

Microsoft Intune (device enrolment compliance policies app deployments Windows Autopilot)

Microsoft 365 administrative tasks (user setups permissions license assignments)

Windows system troubleshooting and endpoint configuration

Escalate issues to senior technical Colleagues when required and collaborate on resolution

Contribute to problem management by identifying recurring issues and proposing permanent fixes

Ensure compliance with IT policies security standards and best practices

Collaborate with IT team members to support enterprise SaaS applications and services

Your Experience

Minimum of 5 years of experience in similar role(s)

Experience managing M365 and Windows desktop in a remote Company

Excellent problem-solving and analytical skills

Strong English written and spoken communication along with interpersonal abilities

Experience with automation tools and scripting languages (e.g. PowerShell)

Hands-on management of Microsoft Intune for MDM & MAM

Management of small internal projects liaising with external vendors

Knowledge of security products such as Microsoft Sentinel Defender and DLP would be advantageous

Experience managing Windows 365 Desktop environments

Technologies

Microsoft Intune Entra ID & Azure

Microsoft 365 especially SharePoint Online administration & Defender ATP

Why Tenthpin

Tenthpin is a global consulting and technology boutique dedicated to the Life Sciences industry. With over 400 consultants across eight countriesincluding the US Switzerland Germany UK Portugal Poland Japan and Indiaat least 16 of the top 20 Life Sciences companies worldwide trust our independent unbiased expertise.

We offer a competitive salary strong benefits and a collaborative environment that supports your growth and development.

Are you passionate about digitally transforming Life Sciences companies Want to create impact with leading brands and deliver real value Enjoy working in an entrepreneurial and collaborative team

Then wed love to hear from you.

Tenthpin is an equal opportunities employer.