Programme Manager, Operations Support

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DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Lancaster Midpoint Dr

Division:Solutions
Job Posting Title: Programme Manager Operations Support - 108291
Time Type: Full Time

The Program Manager Operations Support leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans leads performance improvement initiatives and crisis management support and oversee operational reviews for RFPs and implementation tollgates.

* This role has a 75% travel expectation // estimated 40 weeks a year *

Direct hyper care support for relocations application migrations and new launches while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions. Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes.

As part of the DSV team associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations equipment and products in a safe and profitable manner in accordance with company policies guidelines and procedures.
• Assists Operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Partners with CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Assists Operations to meet all client specified KPIs and complies with Quality system requirements.
• Assists Operations to manage the operations to achieve prescribed objectives. Applies sound communication and motivational techniques create programs to supervise fairly and equitably counsel and (where needed) discipline team members.
• Collaborates with Human Resources. Assists in creating programs for hiring training and professional development. Participates in performance evaluation system for recommending promotions wage increases and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Partners with Engineering Team to reviews current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies equipment or staffing needs.

• Partners with Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).

• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.

OTHER DUTIES

• Willing to work evenings and weekends as needed.
• Performs other duties as assigned.
• Support overall stabilization objectives within the operations support team

• Bachelors degree in Industrial Engineering
• 1 to 2 years of experience in operations / supply chain experience
• Demonstrated ability to design and implement process engineering solutions drive operational enablement and oversee complex system testing.
• Analytical and problem-solving skills with the ability to translate data into actionable strategies.
• Skilled at managing multiple priorities across concurrent enterprise-level projects while ensuring delivery on time and within budget.
• Skilled leadership communication and collaboration skills with experience guiding cross-functional teams and influencing senior stakeholders.
• Familiarity with Lean Six Sigma and Kaizen methodologies with a history of applying continuous improvement practices to achieve measurable results.
• Mentoring team members to build capability and ensure continuity.

Computer Skills

• Proficient in Microsoft Office (Excel Work and Power Point)
• Demonstrated proficiency in knowledge of applicable WMS systems

Language Skills

• English (reading writing verbal)
• Proficiency in business communication at all levels

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner
• Good organizational and personnel skills
• Good communication skills written and oral
• Good leadership supervision and planning skills
• Able to work flexible schedules including nights and weekends as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.
• Must be able to effectively adapt to change and thrive in a stimulating fast-paced work environment

PHYSICAL DEMANDS

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

For this position the expected base pay is: $70000 - $85000 / base compensation will be determined based on various factors including job-related knowledge skills experience geographic location and other objective business considerations.

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