Virtual Support Agent
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The Virtual Support Agent at Ascendant Insurance Solutions is responsible for delivering exceptional online customer service to clients. This remote position involves assisting customers with product inquiries order support and general concerns while promoting the companys mission of natural wellness sustainability and eco-conscious living.
Key Responsibilities
- Respond to customer inquiries via email live chat phone and social media in a timely and professional manner
- Provide detailed and accurate information about organic skincare haircare and wellness products
- Assist customers with order placement tracking returns refunds and exchanges
- Resolve complaints effectively while maintaining a positive brand image
- Educate customers on product ingredients usage instructions and benefits
- Document all interactions in the companys CRM system
- Escalate complex issues to appropriate departments when necessary
- Support online promotions product launches and seasonal campaigns
- Maintain up-to-date knowledge of products policies and sustainability initiatives
Required Qualifications
- High school diploma or equivalent (Associates or Bachelors degree preferred)
- Minimum 1 year of customer service or online support experience
- Excellent written and verbal communication skills
- Strong computer proficiency (MS Office CRM systems live chat tools)
- Ability to work independently and manage time effectively
- Reliable high-speed internet connection and dedicated workspace
- Interest in organic natural and eco-friendly products
Key Skills
- Business Finance
- ERP Sales
- Access Control System
- Attorney At Law
- Credit
- Application Development
