Client Account Manager
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2 hours ago
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1 Vacancy
Job Summary
FAI Farms
Location: Remote UK (with occasional travel for team and client meetings)
Hours: Full time (37.5 hours per week)
Salary: 40000 - 50000
About FAI Farms
FAI Farms is a global consultancy working to transform food systems for people animals and the planet. We partner with leading food companies retailers and supply chain actors to drive improvements in animal welfare environmental sustainability and regenerative food production. Through evidence-based insights strategic consultancy and collaborative programme delivery our work empowers businesses to understand their supply chains reduce risk and accelerate meaningful long-term change.
The Opportunity
We are seeking an exceptional Client Account Manager to join our Consultancy Team. This role is ideal for someone passionate about sustainable food systems with hands-on understanding of retail and food supply chains and a grounding in animal agriculture or livestock sectors.
You will be the trusted partner to a portfolio of clientshelping them understand their challenges identify opportunities and deliver evidence-led solutions that drive sustainability outcomes across farmed animal supply chains.
This is a client-facing delivery-focused role working closely with cross-functional colleagues including strategists scientists analysts and supply chain experts.
If you thrive at the intersection of technical knowledge project management consultancy and relationship-building we would love to hear from you.
Tasks
Key Responsibilities
Client Account Management
- Work with FAIs international team (strategists scientists data analysts software developers and supply chain experts) to deliver impactful programmes.
- Manage the planning delivery monitoring and evaluation of key client accounts and sustainability programmes.
- Coordinate budgets work plans timelines and client communications to ensure high-quality delivery.
- Build strong trusted relationships with client teams to understand their needs and deliver tangible value.
Project & Technical Delivery
- Provide consultancy support including preparing technical reports position statements and delivering presentations.
- Contribute expertise on retail supply chains livestock production systems and animal agriculture challenges.
- Support the development and refinement of FAIs data systems and digital tools (e.g. Insite) through user feedback and programme insights.
Business Development
- Identify opportunities to expand existing client programmes or develop new solutions.
- Contribute to proposal development strategic pitches and scoping conversations alongside the Sales and Consultancy teams.
Requirements
About You
Essential Experience & Skills
- Proven experience working within retail food supply chains or terrestrial livestock/agriculture sectors.
- Strong project management skills: planning delivery budgeting and evaluation.
- Experience in client-facing roles with a track record of building and nurturing strong relationships.
- Ability to deliver high-quality outputs in fast-paced environments with competing deadlines.
- Excellent verbal & written communication skills.
- Strong digital competency (e.g. Microsoft Office project management tools data handling).
Desirable Attributes
- Degree (or equivalent industry experience) in Agriculture Sustainability Food Systems Animal Science or related fields.
- Knowledge of sustainability issues within food and farming systemsincluding welfare environmental performance and regenerative agriculture.
- Experience identifying new business opportunities or contributing to consultancy proposals.
Who You Are
- Highly organised self-motivated and able to work autonomously.
- A proactive problem-solver with a can-do attitude.
- Strong attention to detail.
- Adaptable and comfortable working with international colleagues in a remote environment.
- Collaborative positive and aligned with FAIs mission to drive positive food system change.
- Comfortable with working remotely and with colleagues in a variety of international locations.
Benefits
Why Join FAI Farms
- Work with global brands driving meaningful transformation in food systems.
- Be part of a mission-led organisation committed to impact for people animals and the planet.
- Collaborate with a multidisciplinary team of leading experts.
- Flexible remote work with opportunities for travel and professional development.
Benefits
- 33 days annual leave inclusive of bank holidays (pro rata for part time)
- Additional holiday awarded for long service
- Holiday purchase scheme (up to one week per year)
- Contributory auto-enrolment pension scheme
- Private health insurance scheme
- Discretionary bonus scheme
- Generous Company sick pay scheme (12 weeks full pay 12 weeks half pay after successful completion of probation)
- Enhanced Maternity and Adoption Pay (full pay for 18 weeks after 26 weeks service by the qualifying week)
- Enhanced Paternity Pay full pay for 2 weeks (after 26 weeks service by the qualifying week)
- Sabbatical leave opportunity for long service
How to Apply
Please submit your CV and a cover letter outlining your relevant experience and motivation for the role.
Applications close - 9th March
Interviews will take place week commencing 16th March
For further information how FAI Farms Ltd manages your personal data please refer to our job applicant privacy notice.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
About FAI FAI partners with global businesses sourcing from,or working within the livestock and aquaculture sectors. Our mission is to help create positive change for the animals and people within these supply chains, as well as our shared planet. We work with a range of companies fro ... View more
