Client Service Associate I Franchise Account Support
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Client Service Associate Service Center Operations
Are you ready to make a meaningful impact in a dynamic client-focused environment Join us and become a vital part of a team that values your expertise encourages your growth and empowers you to deliver exceptional service every day. As a Client Service Associate youll help shape the client experience drive operational excellence and contribute to a culture of innovation and collaboration. This is your opportunity to build relationships solve problems and advance your career in a supportive and inclusive workplace.
As a Client Service Associate in Service Center Operations you play a key role in supporting our clients and ensuring smooth service delivery. You will work with us to resolve client inquiries process transactions and identify opportunities to enhance client relationships. Your contributions help us maintain high standards of service foster teamwork and drive continuous improvement. Together we create a positive impact for our clients and our organization.
Job Responsibilities- Address client inquiries and provide timely accurate support
- Process transactions and troubleshoot issues with attention to detail
- Identify and refer opportunities for additional services based on client needs
- Apply product and service knowledge to resolve client issues
- Collaborate with internal stakeholders to achieve shared objectives
- Analyze data identify trends and deliver actionable insights
- Maintain compliance with internal policies and regulatory requirements
- Seek opportunities to improve processes and enhance efficiency
- Communicate effectively with team members management and partners
- Demonstrate ownership and accountability for deliverables and deadlines
- Support fraud prevention strategies and contribute to risk mitigation
- Bachelors degree or equivalent experience required
- Strong analytical problem-solving and organizational skills
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively within a team
- Proficiency in relevant digital tools (e.g. Excel SQL Python)
- Commitment to maintaining high standards of integrity and professionalism
- Demonstrated ability to manage multiple tasks and prioritize effectively
- Relevant professional experience in client service or operations
- Experience with process automation or digital transformation initiatives
- Familiarity with data analysis and reporting tools
- Knowledge of fraud prevention strategies and risk management
- Experience working in a regulated environment
- Advanced digital literacy and strategic planning skills
- Professional certifications from reputable institutes (if applicable by region) experience.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
