Seasonal Parts Specialist
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the SuperStaff team as aParts Experience Specialist! In this key role youll be the go-to expert for both external and internal customer inquiries about parts orders helping to resolve any issues that arise. If youre a natural problem-solver with a passion for delivering top-notch service this could be the perfect fit for you!
Responsabilities
- Logs into the phone for scheduled hours; logging in/out properly using the correct release codes.
- Ensures that all communication with customers (internal/external) is courteous cordial business-like and timely.
- Conscientiously makes efforts to maintain the service level goal by closely watching service level answering and expediting calls during heavy call flow not making outgoing calls during heavy incoming calls and checks voice mail at appropriate times.
- In a timely accurate manner enters customer part orders including factory directs.
- Contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians.
- Follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer. Capable of properly entering return authorization invoices for parts including proper instructions for ARS labels.
- In a timely manner mails/faxes literature diagrams or copies of invoices or statements to customers upon request.
- Demonstrates knowledge and proper use of binwork including: new accounts changes to accounts credit entry credit card payment new item numbers and backorder/cancellation status. 5%
- Maintains a composed confident and professional manner in all situations.
- Accurately documents discussions with customers in the CRM in a timely manner; effectively utilizing notes in providing quality customer service.
- Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
Benefits
What We Offer:
- Opportunities for professional growth and development.
- Seasonal bonus paid after completion of the contract
- A collaborative and supportive international team environment.
- Seasonal bonus paid after completion of the contract
- Salary $3.500.000
- Hybrid Work (Only Medellin Residents)
- Monday to Friday: Weekends off
* This position is a seasonal job offered under a fixed-term contract. Employment will conclude at the end of the contract period
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
