Seasonal Parts Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the SuperStaff team as a Parts Experience Specialist! This is a 6-month fixed-term (seasonal) contract. In this key role youll be the go-to expert for both external and internal customer inquiries about parts orders helping to resolve any issues that arise. If youre a natural problem-solver with a passion for delivering top-notch service this could be the perfect fit for you!
Responsabilities
- Logs into the phone for scheduled hours; logging in/out properly using the correct release codes.
- Ensures that all communication with customers (internal/external) is courteous cordial business-like and timely.
- Conscientiously makes efforts to maintain the service level goal by closely watching service level answering and expediting calls during heavy call flow not making outgoing calls during heavy incoming calls and checks voice mail at appropriate times.
- In a timely accurate manner enters customer part orders including factory directs.
- Contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians.
- Follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer. Capable of properly entering return authorization invoices for parts including proper instructions for ARS labels.
- In a timely manner mails/faxes literature diagrams or copies of invoices or statements to customers upon request.
- Demonstrates knowledge and proper use of binwork including: new accounts changes to accounts credit entry credit card payment new item numbers and backorder/cancellation status. 5%
- Maintains a composed confident and professional manner in all situations.
- Accurately documents discussions with customers in the CRM in a timely manner; effectively utilizing notes in providing quality customer service.
- Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
Requirements
Education
- High School Diploma (Required)
Experience
- 12 years of experience in customer service or related fields
- Experience processing orders and coordinating with vendors
- Experience handling returns invoices and documentation requests
Technical Skills
- Knowledge of customer service best practices and phone procedures
- Ability to manage call flow and meet established service levels
- Proficiency with CRM systems
- Accurate record-keeping skills
- Availability:Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.
Soft Skills & Competencies
- Professional and courteous communication skills
- Strong organizational and follow-up abilities
- Consistent professionalism and strong customer focus
Benefits
- What We Offer:
- Salary $3.745.000
- Monday to Friday: Weekends off
- Opportunities for professional growth and development.
- A collaborative and supportive international team environment.
- Seasonal bonus paid after completion of the contract.
Monthly Completion Bonus - In addition to your base salary you will receive a completion bonus for each successfully completed month:
- Equivalent to 370000 COP per completed month
- The total accumulated bonus is paid as a lump sum at the end of your contract once you successfully complete the full agreed term
- This means that if you complete your full contract successfully you will receive all your monthly bonuses together in one final payment.
Required Experience:
IC
Key Skills
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
