Office Manager

Ace Handyman Services Minneapolis

Job Location:

Minneapolis, MN - USA

Hourly Salary: $ 24 - 29

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

Here is just some of what we have to offer:

Competitive pay ranging from $24-$29 per hour
Health insurance
Vision Dental Accident Hospital Crit Illness Life Insurance
Vacation
Performance bonuses
Flexible scheduling
Advancement and growth opportunities
Regular pay reviews
Plus more!

Job Responsibilities

As an Office Manager you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services pricing and availability. You will also provide logistical support for our craftsmen helping them with material ordering and scheduling efficiencies.

Specific Job Duties

Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs keeping in mind logistics of projects over and under estimate times travel times and weather
Act as first point of escalation for customer concerns and follow up with past customers as needed
Assist in solving operational and logistics issues to ensure a smooth customer journey and drive business profitability
Answer phones review inbound emails respond to customer calls and online leads in timely manner.
Ensure CSRs educate customers on capabilities quote projects via phone email or text as appropriate (with phone being primary communication mode) and schedule customer appointments as backup to CSRs.
Ensure calls are answered live by office staff between 8:00 and 5:00 M-F and act as second on phone answering to achieve this objective.
Keep Field Staff updated on schedule changes in the office and communicate schedule adjustments as needed
Lead and coach office staff on following Service Path and using tools and systems to improve customer experience and office efficiency.
Develop and report weekly on key metrics for Office Management; non-billable hours daily/weekly/monthly revenue average daily revenue average invoice revenue outstanding AR bookings/leads and booking rates or others as mutually agreed
Work with Field Manager to ensure adequate new Craftsman shadowing assignments prior to assigning Craftsman solo projects

Job Requirements

Leadership A key member of the Leadership team partners with Owner and Field Manager to manage the assets of the company delight customers and responsibly grow business.
Accountability - Measures and reports on key metrics and profitability; including Accounts Receivable; bookings/leads and close rates daily/weekly/monthly revenue revenue/hours per craftsman and is the lead for overall management of the customer schedule.
Profitability Audit job invoices and paperwork to ensure full billing including accurate labor hours package prices and materials costs.
People Management - Leads Office management and is integral in the hiring onboarding training and review processes for Office Staff.
Communication Is the voice of the business for Customers. Communicates clearly the value proposition Service Path
Education - Stays current on latest software and AHS Best Practices for office to drive process efficiencies.
Relationships - Builds positive relationships with Leaders Office Staff Craftsmen customers sub-contractors and suppliers.
Innovation & Continuous Improvement Brings a sense of optimism and a drive for innovation to Office Management role and Leadership Team.

Specific qualifications for the role include:

3-5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Excellent office management skills
Great multitasking and prioritization skills
Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two a plus
QuickBooks Online or other accounting knowledge a plus
Customer-facing experience a plus
ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $24.00 - $29.00 per hour

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.

Required Experience:

Benefits:401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentVision insuranceAdministrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a ...

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance

Here is just some of what we have to offer:

Competitive pay ranging from $24-$29 per hour
Health insurance
Vision Dental Accident Hospital Crit Illness Life Insurance
Vacation
Performance bonuses
Flexible scheduling
Advancement and growth opportunities
Regular pay reviews
Plus more!

Job Responsibilities

Specific Job Duties

Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs keeping in mind logistics of projects over and under estimate times travel times and weather
Act as first point of escalation for customer concerns and follow up with past customers as needed
Assist in solving operational and logistics issues to ensure a smooth customer journey and drive business profitability
Answer phones review inbound emails respond to customer calls and online leads in timely manner.
Ensure CSRs educate customers on capabilities quote projects via phone email or text as appropriate (with phone being primary communication mode) and schedule customer appointments as backup to CSRs.
Ensure calls are answered live by office staff between 8:00 and 5:00 M-F and act as second on phone answering to achieve this objective.
Keep Field Staff updated on schedule changes in the office and communicate schedule adjustments as needed
Lead and coach office staff on following Service Path and using tools and systems to improve customer experience and office efficiency.
Develop and report weekly on key metrics for Office Management; non-billable hours daily/weekly/monthly revenue average daily revenue average invoice revenue outstanding AR bookings/leads and booking rates or others as mutually agreed
Work with Field Manager to ensure adequate new Craftsman shadowing assignments prior to assigning Craftsman solo projects

Job Requirements

Leadership A key member of the Leadership team partners with Owner and Field Manager to manage the assets of the company delight customers and responsibly grow business.
Accountability - Measures and reports on key metrics and profitability; including Accounts Receivable; bookings/leads and close rates daily/weekly/monthly revenue revenue/hours per craftsman and is the lead for overall management of the customer schedule.
Profitability Audit job invoices and paperwork to ensure full billing including accurate labor hours package prices and materials costs.
People Management - Leads Office management and is integral in the hiring onboarding training and review processes for Office Staff.
Communication Is the voice of the business for Customers. Communicates clearly the value proposition Service Path
Education - Stays current on latest software and AHS Best Practices for office to drive process efficiencies.
Relationships - Builds positive relationships with Leaders Office Staff Craftsmen customers sub-contractors and suppliers.
Innovation & Continuous Improvement Brings a sense of optimism and a drive for innovation to Office Management role and Leadership Team.

Specific qualifications for the role include:

3-5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Excellent office management skills
Great multitasking and prioritization skills
Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two a plus
QuickBooks Online or other accounting knowledge a plus
Customer-facing experience a plus
ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $24.00 - $29.00 per hour

Required Experience:

Key Skills

Office Manager Experience
Microsoft Office
Management Experience
QuickBooks
Accounting
Office Experience
Dental Office Experience
Payroll
Administrative Experience
Eaglesoft
Human Resources
Bookkeeping

Apply Now

About Company

Ace Handyman Services Minneapolis

View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more

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