Customer Service Representative
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
$ 26 - 38
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate will collaborate with a cross functional team dedicated to delivering world class industrial parts repair services to our valued customers.
In this role you will support multiple aspects of our parts repair operations including customer communication via phone and email processing return authorizations unboxing and inspecting incoming shipments identifying parts performing data entry and contributing to continuous improvement initiatives.
You will work closely with team members to help ensure high-quality service fast repair turnaround times and an exceptional customer experience.
We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be $26.00 to $38.50 an hour at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Tasks and Qualifications:
What You Will Do In This Role:
- Manage repair requests: Receive and process customer repair orders ensuring all required documentation and details are accurate via email or phone
- Customer communication: Provide timely updates on repair status quotes and estimated completion dates via phone email or portal.
- Quote management: Coordinate prepare and send repair quotes follow up for approvals and coordinate next steps with customers.
- Order coordination: Work closely with technicians logistics teams and all cross functional stakeholders to ensure repairs are completed on schedule and shipped promptly.
- Issue resolution: Address customer concerns regarding delays costs or technical issues escalating complex cases when necessary.
- Data entry & tracking: Maintain accurate records in SAP/C4 (future) systems for all repair transactions and communications.
- Warranty & support handling: Track warranty status and coordinate with internal partners for support agreements or replacements.
- Continuous improvement: Identify process gaps and suggest improvements to enhance customer experience and reduce turnaround time.
- May provide general guidance or train less experienced support staff.
What We Are Looking For:
- Minimum of 2 years of experience in a customer service role
- Strong customer service orientation with excellent verbal and written communication skills
- Technical aptitude or the ability to quickly learn new technical concepts
- Ability to multitask prioritize and manage time effectively in a fastpaced environment
- Ability to work independently as well as collaboratively within a team
- Customerfocused mindset
- Strong attention to detail and accuracy
- Effective problemsolving skills and adaptability
- Ability to collaborate well with team members
- Strong time management and change management capabilities
- High school diploma required.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
