Service Desk Analyst

Grayslake, IL - USA

Monthly Salary: $ 35 - 45

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

The Service Desk Analyst provides support to Power Machinery employees and consultants. Support includes but is not limited to triaging of tickets responding and resolving tickets communicating and escalating issues to the appropriate team member and always delivering the highest level of customer service. The Service Desk Analyst is also responsible for onboarding and off boarding employees and consultants.

Essential Functions

Triage and respond to tickets per the Power Machinery Service Level Agreement.
Routinely follow up on existing tickets until the issue is resolved.
Provide technical support for Power Machinery systems and equipment including but not limited to Office 365 Windows printers scanners and phones.
Install and configure software and hardware.
Perform onboarding of new employees and consultants including but not limited to purchasing equipment configuring Power Machinery equipment and provisioning access to Power Machinery systems.
Perform off boarding of departing employees and consultants.
Maintain asset inventory of equipment purchased deployed and returned.
Proactively document best practices and self-help documentation in the Power Machinery Knowledge Base.

Requirements

Employee onboarding
Mid-level
Windows
Software installation
Computer hardware
Hardware support
Customer support ticket management
IT
1 year
Onboarding process management
Equipment inventory management
Escalation handling
Leadership
Intone
Active Directory management

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program
Pet insurance

Required Skills:

Employee onboarding Mid-level Windows Software installation Computer hardware Hardware support Customer support ticket management IT 1 year Onboarding process management Equipment inventory management Escalation handling Leadership Intone Active Directory management

This is a remote position. The Service Desk Analyst provides support to Power Machinery employees and consultants. Support includes but is not limited to triaging of tickets responding and resolving tickets communicating and escalating issues to the appropriate team member and always delivering ...