Property Reservations Executive

Nelspruit - South Africa

Monthly Salary: ZAR 19500 - 19500

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Property Reservations Executive Luxury Private Game Reserve Sabi Sands

Kendrick Recruitment is currently seeking an experienced Property Reservations Executive for a luxury private game reserve based in Sabi Sands. This is an exciting opportunity for a polished and service-driven reservations professional with prior safari lodge experience and a genuine appreciation for bush life.

Salary: R19500 per month

Live-in position

Key Requirements

Qualifications and Experience:

Excellent written and verbal communication skills

Excellent command of the English language

Minimum 3 years experience in a similar role with specific reservations experience within the safari lodge industry

Excellent interpersonal skills

Strong computer literacy with sound knowledge of reservations systems

Strong financial awareness

Behaviours and Competencies:

Personal approach with a high level of customer service and support

Strong sense of ownership and pride in delivering exceptional guest experiences

Professional telephone and email manner

Excellent communication skills

High level of responsibility and accountability

Proactive and committed to the businesss interests

Able to work on own initiative

Team-orientated and collaborative

Able to work well under pressure and go the extra mile

Strong multitasking ability

Excellent organisational and administrative skills

Effective planning and time management

Flexible and willing to assist where required

Strong attention to detail efficiency and accuracy

Assertive and proactive approach

Willingness to learn and grow

A sense of fun and understanding of a distinctive brand culture

Realistic expectations of remote bush living

Key Responsibilities

Logging and responding to enquiries via telephone and email in line with agreed turnaround times

Making reservations in accordance with company standards

Providing accurate information regarding room types availability packages and special offers

Checking availability for requested travel dates

Ensuring all reservations meet minimum standards for confirmation and follow-up

Following up on provisional bookings

Issuing invoices processing payments and sending confirmations

Booking flights and road transfers as required

Resolving any reservation-related issues efficiently

Assisting guests with amendments or cancellations

Liaising with lodge operations to manage booking changes delays or overbookings

Ensuring all guest requests including excursions and treatments are accurately captured and actioned

Addressing guest feedback concerns and special requests to ensure satisfaction

Updating and maintaining the client database

Creating and updating profiles for VIP and repeat guests

Maintaining excellent rapport with guests and greeting them on arrival

Hosting trade site visits and special function stays

Package and Benefits

Permanent employment

Basic monthly salary (to be discussed at interview stage)

Live-in basic furnished accommodation (possible sharing)

R2514 food allowance at Stores over and above salary

Uniform allowance (upon re-opening of the lodge in 2027)

Medical Aid 50% company contribution (after successful 3-month probation)

Pension Fund 50% company contribution (after successful 3-month probation)

Share of guest gratuities (upon re-opening of the lodge in 2027)

1% company revenue gratuity (upon re-opening of the lodge in 2027)

20 bed nights annually for family and friends at R750 per person per night (upon re-opening of the lodge in 2027)

Two complimentary Virgin Active memberships (after successful 3-month probation)

Leave cycle: 4 weeks on 2 weeks off

Interested candidates who meet the above requirements are invited to submit their CV to apply for this opportunity.

Required Skills:

experience

Property Reservations Executive Luxury Private Game Reserve Sabi SandsKendrick Recruitment is currently seeking an experienced Property Reservations Executive for a luxury private game reserve based in Sabi Sands. This is an exciting opportunity for a polished and service-driven reservations profe...