BPO Team Lead || Bangalore
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Job Summary
Job Title: BPO Team Lead
Location: Bangalore India
Experience: Minimum 2 years of overall experience with a minimum of 6 months in team management and escalation handling.
Job Type: Full-time
About Us: We are a leading Business Process Outsourcing (BPO) company dedicated to delivering high-quality services across various industries. Our commitment to exceptional customer experiences and innovative solutions sets us apart in the industry.
Job Description:
We are seeking a BPO Team Lead to oversee and lead a team of customer service representatives. The ideal candidate will have at least 2 years of experience in the BPO industry with a proven track record in team management and escalation handling.
Responsibilities:
- Team Leadership:
- Lead and inspire a team of customer service representatives to achieve performance goals.
- Conduct regular team meetings performance evaluations and coaching sessions.
- Cultivate a positive and collaborative work environment.
- Escalation Handling:
- Effectively manage and resolve customer escalations in a timely and satisfactory manner.
- Analyze escalation trends to identify root causes and implement preventive measures.
- Collaborate with other departments to address systemic issues contributing to escalations.
- Performance Monitoring:
- Monitor team performance through key performance indicators (KPIs) and ensure targets are met or exceeded.
- Provide regular feedback to team members to drive continuous improvement.
- Training and Development:
- Identify training needs within the team and coordinate with the training department to address gaps.
- Develop and implement training programs to enhance the teams skills and knowledge.
- Client Communication:
- Act as a point of contact for clients regarding escalations and service-related issues.
- Collaborate with clients to understand their specific requirements and expectations.
- Process Improvement:
- Continuously assess and improve existing processes to enhance efficiency and customer satisfaction.
- Work closely with the operations team to implement process enhancements.
Qualifications:
- Minimum 2 years of experience in the BPO industry.
- At least 6 months of experience in team management and escalation handling.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proven track record of meeting and exceeding performance targets.
- Knowledge of BPO industry best practices.
- Bachelors degree in a relevant field is preferred.
- Must be fluent in English and Kannada.
Requirements
Qualifications:
- Minimum 2 years of experience in the BPO industry.
- At least 6 months of experience in team management and escalation handling.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proven track record of meeting and exceeding performance targets.
- Knowledge of BPO industry best practices.
- Bachelors degree in a relevant field is preferred.
- Must be fluent in English and Kannada.
Benefits
SALARY : Upto 30k in hand pf & ESI Incentives
Day Shift
Required Skills:
Qualifications: Minimum 2 years of experience in the BPO industry. At least 6 months of experience in team management and escalation handling. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proven track record of meeting and exceeding performance targets. Knowledge of BPO industry best practices. Bachelors degree in a relevant field is preferred. Must be fluent in English and Kannada.
Required Education:
GRADUATE
Company Industry
Accounting
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
