Data Center Operations (IAD)

What Youll Do:

• Manage end-to-end trouble ticket ownership frominitialtriage through resolution and documentation.
• Work both independently and collaboratively to support daily data center operations and maintenance activities.
• Install configure and decommission server and network equipment for customers and internal teams ensuring all work meets operational and safety standards.
• Maintainaccuraterecords of work performed asset changes and cabling updates within ticketing and inventory systems.
• Proactivelyidentifyopportunities to improve organization labeling and workflow efficiency within the facility.
• Stay engaged with internal communications operational updates and change management notices.
• Adapt to evolving operational needs andparticipatein on-call or maintenance windows asrequired.

What Youll Deliver:

• Professional interaction with local and remote customers vendors and internal stakeholders.
• High-quality remote hands support across Summits primary Ashburn facility and nearby secondary sites.
• Effective server and network troubleshooting escalating appropriately when needed.
• Consistent adherence to Summits standards for quality safety and response time.
• A clean organized and audit-ready colocation environment including structured cabling clear labeling and orderly rack layouts.
• Reliable execution of physical infrastructure tasks including hardware swaps cable runs and equipment audits.

Youll Thrive in This Role If You:

• 3 years of experience in a data center NOC IT support or similar technical operations environment.
• Demonstrated experience with troubleshooting and fault isolation across hardware network or OS layers.
• Comfort managing multiple priorities through a ticketing or service management system.
• Working knowledge of Windows Server and common Linux distributions (Ubuntu Alma Rocky CentOS).
• Ability to work a designated shift with flexibility formaintenancewindows in a 24/7/365 operation.
• Strong written and verbal communication skills with a customer-focused mindset.
• A proactive approach to organization documentation and continuous learning.

Physical & Environmental Requirements

• Ability tolift upto 75lbsto shoulder height.
• Ability to sit stand and walk for extended periods including regular ladder use.
• Visual acuity to read equipment labels and cabling details at varying distances.
• Comfortable using company-provided hand and power tools safely and effectively.
  
  

Technical Knowledge & Skills

• Linux and Windows system operation networking and troubleshooting.
• Physical configuration maintenance and diagnostics of x86 server hardware.
• Structured cabling installation termination and testing aligned to BICSI or comparable standards.
• Intermediate understanding of networking concepts and protocols including OSI TCP/IP CIDR SNMP and VLANs.
• Familiarity with:
• • Ethernet switching and basic configuration concepts
  • IP addressing and subnetting
  • DNS fundamentals and basic troubleshooting
  • HTTP / web service basics

At Summit our culture and core values are important to us. As a diverse team of passionate pathfinders we deliver on the promise of technology. If this sparks your interest wed love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Summit offers a total rewards package designed to support you at work at home and everywhere in between. Heres a quick look at some of whats included. Your recruiter will walk you through all the details and a few extras we didnt list here.

• Flexible Time Off (yes really)
• Health Dental and Vision Insurance with HSA/HRA options
• 401(k) with 4% employer match
• Life Insurance Short and Long-Term Disability coverage
• Free employee colocation and cloud account
• A fun casual work environment where you can be yourself

Compensation: The salary range for this role is $32- $40.50 per hour dependent on your experience skills and location. We aim to make offers that feel fair forward-looking and reflective of what you bring to the table and where you want to grow.

Internal candidates may see a different compensation package based on their current role pay history and progression at Summit. Same thoughtful approach just with a bit more context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

As part of this commitment Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please email