Senior Account Manager, Retail ECOM

Application deadline: Feb 23 2026

The Sr. Account Manager is responsible for managing end-to-end customer relationships within the Retail and E-Commerce vertical driving cloud adoption and revenue growth across AWSs 200 services with particular emphasis on GenAI and Agentic AI solutions. This role requires deep industry expertise in retail/e-commerce business models strategic account planning and the ability to engage C-suite executives to drive digital transformation and AI-powered innovation initiatives.

Key job responsibilities
Strategic Account Management
- Manage customer relationships across retail and e-commerce accounts serving as the primary AWS point of contact
- Develop and execute strategic account plans aligned to customer business outcomes and AWS growth objectives
- Drive annual revenue quota through new workload acquisition service expansion and multi-year agreements
- Build and maintain executive relationships with C-level stakeholders including Chief Digital Officers Chief Marketing Officers Chief Merchandising Officers Chief Product & Technology Officers and Chief Information Officers
Sales Execution
- Identify qualify and close sales opportunities across all stages (Prospect through Closed/Won)
- Articulate AWS value propositions for retail-specific use cases including e-commerce platforms personalization supply chain optimization customer data platforms and omnichannel experiences
- Collaborate with Solutions Architects Customer Solutions Managers Technical Account Managers Partner Sales/Development Managers and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities
- Leverage AWS Migration Acceleration Program (MAP) Professional Services and partner ecosystem to accelerate customer adoption
- Coordinate with Marketing on customer references case studies and industry events
Business Planning & Reporting
- Maintain accurate pipeline and forecast data in Salesforce (SFDC)
- Conduct regular business reviews with customers and internal stakeholders
- Track key performance indicators including pipeline win rates customer meetings and partner engagements
- Develop Value Maps and business cases demonstrating ROI and TCO benefits


A day in the life
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.


About the team
We empower retail and e-commerce leaders to transform businesses through AWS cloud innovation.

Our Culture: We drive excellence through ownershipyet never alone. Each Account Manager owns their territory end-to-end but we lift each other up through knowledge sharing and collective problem-solving. We embrace growth mindsets champion customer obsession with backbone and execute with urgency. We celebrate wins together and rally when teammates need support.

What Makes Us Different: Were not selling serviceswere partnering with retail leaders to reimagine customer experience and optimize operations. We bring industry expertise technical credibility and genuine commitment.

Together were building the future of retail on AWS.

- Experience identifying developing negotiating and closing large-scale technology deals
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- 6 years of technology sales selling enterprise software networking infrastructure managed hosting services or cloud computing services experience
- Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
- Experience engaging and influencing C-level executives both business and technical

- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or a related field
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries
- 4 years of building profitable partner ecosystems experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments restricted stock units (RSUs) and sales incentives. Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Cupertino - 157100.00 - 212600.00 USD annually
USA CA San Francisco - 157100.00 - 212600.00 USD annually
USA CO Denver - 142800.00 - 193200.00 USD annually
USA WA Bellevue - 142800.00 - 193200.00 USD annually