Transactions Operations Associate

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.

Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

You Will:

Monitoring loading transactions remittances disbursement transactions resolving issues and escalating as necessary.
Communicate effectively to customers and suppliers through various channels (calls emails SMS) related to deposits and disbursement status.
Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience
Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.
Address all customer inquiries regarding remittances and deposit options available on the market.
Supports internal and external teams with challenges regarding Cards Deposits and disbursements.
Liaison with RFD counterparts working on the Remitly RFD platform
Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams staying informed about regulatory changes.
Promote the Remitly Cultural Values through both behavior and attitude including being an advocate for team members.

You Have:

Strong communication skills both written and verbal
Solid experience in Customer Support Risk or Care with a good understanding of Remitly Israel (formerly Rewire) business processes
Proficient in Microsoft Office and Google Workspace tools
Familiarity with CPT processes
Experience with watchlist procedures
Open to all associates with knowledge of CRM systems and Salesforce
Ability to multitask and perform well under pressure

Our Benefits:

Rice Allowance
Transportation Allowance
Paid Vacation
Medical Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Job Description:At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true pe...

Job Description:

You Will:

Monitoring loading transactions remittances disbursement transactions resolving issues and escalating as necessary.
Communicate effectively to customers and suppliers through various channels (calls emails SMS) related to deposits and disbursement status.
Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience
Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.
Address all customer inquiries regarding remittances and deposit options available on the market.
Supports internal and external teams with challenges regarding Cards Deposits and disbursements.
Liaison with RFD counterparts working on the Remitly RFD platform
Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams staying informed about regulatory changes.
Promote the Remitly Cultural Values through both behavior and attitude including being an advocate for team members.

You Have:

Strong communication skills both written and verbal
Solid experience in Customer Support Risk or Care with a good understanding of Remitly Israel (formerly Rewire) business processes
Proficient in Microsoft Office and Google Workspace tools
Familiarity with CPT processes
Experience with watchlist procedures
Open to all associates with knowledge of CRM systems and Salesforce
Ability to multitask and perform well under pressure

Our Benefits: