Paid Acquisition Lead, Consumer

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

As aDigital Acquisition Lead on the Consumer team at Toast you will own and scale our external acquisition strategy to drive awareness adoption and engagement of the Toast Local app while generating meaningful demand for Toast restaurants. Youll lead the planning execution and optimization of high-impact digital campaigns across paid social paid search influencer and referral channels.

You are a hands-on agile performance-minded marketer who thrives in fast-moving environments and enjoys balancing creativity with analytical rigor. Youre comfortable owning strategy and execution end-to-end collaborating deeply across teams and using customer insight and performance data to continuously refine how we reach and engage consumers. This is a high-ownership role where your work will directly influence consumer growth brand engagement retention and value for Toast restaurants.

The Consumer Growth initiative is an ambitious startup within Toast that partners closely with Product Marketing Lifecycle Design Brand Data/Analytics and Engineering to build scalable consumer-first growth engines. Your role is crucial to fulfill our mission to connect guests with great local restaurants through thoughtful efficient and brand-aligned acquisition strategies that compound over time.

A day in the life (Responsibilities)

• Lead the planning development and optimization of consumer acquisition campaigns across paid social paid search influencer and referral channels.
• Launch and scale campaigns that drive Toast Local app installs engagement and repeat usage while lifting demand for Toast restaurants.
• Translate growth goals into clear campaign strategies creative briefs and channel plans in partnership with design content and brand teams.
• Balance near-term performance goals with longer-term brand and product-led growth considerations.
• Own channel-level strategy budgets pacing and performance across digital acquisition programs.
• Test iterate and scale seasonal regional and audience-specific programs that connect consumers with local restaurants.
• Identify evaluate and pilot emerging channels and acquisition tactics to expand Toasts consumer growth toolkit.
• Develop repeatable playbooks and best practices that improve efficiency and scalability over time.
• Partner closely with Toasts Brand and B2B Marketing teams to ensure consumer acquisition efforts complement and strengthen the broader Toast narrative.
• Collaborate with Product and Lifecycle Marketing to deliver cohesive personalized acquisition-to-engagement journeys.
• Share insights and learnings from acquisition efforts to inform product decisions lifecycle strategy and company-wide growth planning.

Customer Insight & Advocacy

• Engage directly with consumers and incorporate qualitative insights into campaign strategy messaging and channel selection.
• Translate customer feedback and behavioral signals into actionable improvements across acquisition programs.
• Champion the consumer perspective to ensure marketing efforts create value for both guests and Toast restaurants.

Measurement Experimentation & Optimization

• Define monitor and optimize against key acquisition and growth metrics such as CAC CTR conversion rates app installs activation and engagement.
• Partner with Analytics to design experiments evaluate results and continuously improve channel performance.
• Deliver clear reporting insights and recommendations to Consumer Growth Product and senior leadership stakeholders.

What youll need to thrive (Requirements)

• Bachelors or Masters degree with 5 years of experience in digital acquisition performance marketing and/or consumer growth roles.
• Experience building scalable acquisition marketing campaigns in fast growing consumer (B2C) companies (bonus points for experience with tech companies)
• Relevant hands-on experience managing mobile ad campaigns (Apple Play) paid social (Meta TikTok etc.) and paid search (Google Ads Bing) with exposure to influencer and referral programs.
• Comfort orchestrating campaigns copy and creative sometimes from scratch to run experiments and identify high performing ad units
• Strong analytical mindset with a proven ability to translate performance data into clear decisions and improved outcomes.
• Experience owning budgets pacing forecasting and performance accountability across multiple channels.
• Excellent communication and cross-functional collaboration skills with the ability to influence across and up.
• Comfort operating in ambiguous fast-paced environments and building new programs from the ground up.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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