Customer Support Agent igaming sports betting
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Support Agent youll be the first point of contact for our players delivering exceptional service through various channels. Whether helping with account queries troubleshooting technical issues or guiding customers through our platform your role is all about creating an outstanding experience. Youll work closely with colleagues and other departments to ensure we maintain the highest service standards.
Key Responsibilities
- Respond promptly and professionally to customer queries via phone email chat and other channels.
- Provide accurate policy-aligned information on our products and services.
- Assist with troubleshooting technical issues and guide customers through solutions.
- Maintain clear detailed records of all customer interactions.
- Escalate unresolved or complex issues to relevant teams.
- Follow company procedures for handling queries complaints and escalations.
- Collaborate with cross-functional teams (Technical Support Risk Payments Product) to resolve issues.
- Stay updated on product changes promotions and industry trends.
- Provide feedback to improve products processes and the overall customer experience.
- Foster positive customer relationships to support retention.
- Meet or exceed KPIs and SLAs for response time resolution time and satisfaction ratings.
- Continuously improve skills through training and self-development
Qualifications :
- Knowledge of online betting and sporting disciplines is a must.
- Experience with Zendesk or similar CRM/ticketing systems.
- Matric / Grade 12 (essential).
- Minimum 2 years of experience in a customer support or similar customer-facing role.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first approach.
- Ability to multitask in a fast-paced environment.
- Computer literate (Microsoft Office proficiency required).
- Willingness to work shifts evenings weekends and public holidays.
- Attention to detail and accuracy in documentation.
- Positive resilient and adaptable team player.
Working Conditions
- This role is based onsite and will require shift work including weekends and public holidays in line with operational requirements.
Additional Information :
- Competitive salary packages.
- A collaborative high-energy work environment.
- The opportunity to work with cutting-edge technology in the online gaming space.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are a new and upcoming Live Studio based in Cape Town. Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company ... View more
