Freelance Topic Leader – RetailLuxury ( mwd)
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are looking for a Topic Leader to join our team onsite in London.
In this role you will act as the key liaison between local users and our French Service Desk ensuring seamless communication service continuity and continuous improvement of business applications support.
Qualifications :
Main Responsibilities:
- Serve as the primary point of contact for all business applications
- Collect field feedback and support the ShiftLeft strategy (Level 2 Level 3 AMS etc.)
- Analyze ticket volumes and produce statistics & dashboards
- Prepare reports and escalate alerts in case of application issues
- Support onboarding and integration of new users
- Deliver trainings and coaching sessions
- Identify and coordinate training needs
Profile & Skills
- Strong technical understanding of Retail environments
- Customeroriented servicefocused mindset
- Excellent communication
- Strong planning & organizational skills
- Analytical and problemsolving abilities
- Proficiency with Excel and/or reporting tools
- Excellent written communication
- Experience in Retail/Luxury is a plus
Languages:
- French: C2
- English: C2
Additional Information :
Working Conditions
- Onsite position in central London
- 37/ week (08:0019:00 Monday to Friday)
- Profile expected (DM / SDM / Knowledge Manager)
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Key Skills
- Agency
- Data Mining
- Administration Support
- Brand Development
- Import & Export
- Account Opening
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
