Crisis Navigator (HOP)

Crisis Navigator (HOP)

In this position you will play a critical role in the CPH (Community and Public Health) division of the CSFD (Colorado Springs Fire Department). You will be responsible for performing assessments intensive case management behavior modification and solution focused treatment for members of our Homeless Outreach Program (HOP).

This position is subject to budget required furloughs to be implemented in the 2026 calendar year and any furloughs subsequently approved.

Learn more about this team: Community and Public Health

Work Schedule:Tuesday - Friday 8:00 AM - 6:30 PM

JobType: Full-time; 40hours/week

• Conduct daily outreach in a team with a Behavioral Health Clinical Navigator for those experiencing homelessness in Colorado Springs
• Conduct intensive case management and community navigation for members on a daily basis; manage a caseload of high-needs clients
• Respond to requests from the community for unhoused individuals experiencing behavioral health crisis for assessment and assistance
• Create intervention planning/goal setting for each member assigned
• Complete case conceptualization/presentation in case review internal staffings and community meetings
• Represent CPH at community meetings and report outcomes to supervisor
• Conduct assessments for program enrollment and case management/navigation
• Implement behavioral modification/solution focused treatment for issues that are hindering improvement
• Conduct psychoeducation specific to the clients reported diagnoses and symptomology
• Complete intake/assessment for those individuals referred to CPH programs for additional support
• Coordinate care with various community partners including primary care behavioral health substance abuse and other available resources
• Participate in case consultation internal and external to assist compliance of member
• Interact in professional-to-professional communication to advocate for member
• Assist with referral management
• Assist with community outreach building relationships with partners/agencies and maintaining positive alliances
• Monitor emergency medical response interactions and notifications for compliance

• Appropriate scope of practiceexpectations
• Cognitive Behavioral Therapy/Solution focused treatment
• High needs mentally illclientele
• Substance abuse and polypharmacyconcerns/treatments
• Goal setting and treatment planning

• Complete assigned tasks with minimal supervision
• Demonstrate leadership and task management skills
• Recognize when to seek additional supervision/consultation
• Identify any ethical concerns that might arise and discuss with supervisor
• Represent CSFD in a professional capacity
• Accept constructive criticism and demonstrate a willingness to learn
• Navigate electronic medical records independently after training
• Set clear and firm boundaries with clients
• Function in a complex and fluid work environment
• Communicate professionally effectively and efficiently with all stakeholders

• A bachelors degree from an accredited college or university with major coursework in social work counseling psychology or related field
• One year of full-time experience working with patients in a behavioral health setting
• Possess or obtain upon hire and maintain a valid non-probationary Colorado drivers license not subject to restriction related to alcohol and/or drug violations or pending charges

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

• Experience working with patients in a crisis setting

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Please contact CSFD Human Resources at
for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

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• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

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The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

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