Patient Navigator
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Job Location:
Carmichael, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Patient Navigator
The Patient Navigator links immigrant refugee and non-English speaking patients with health psychosocial and other services to using a culturally sensitive patient centered approach. This position collaborates with internal and external partners to guide patients through the nuances of the US healthcare system.
This role is on-site (100%) in Carmichael CA (95608).
Essential Functions
- Provide comprehensive health navigation including assistance with:
- Health insurance enrollment and verification
- Registration and appointment check-in
- PCP assignment
- Appointment scheduling confirmation and reminders
- Interpretation and completion of forms and paperwork
- Directing patients to internal departments based on their needs
- Working with clinical teams to review and ensure understanding of treatment plans
- Interpreting messages between the care team and patient
- Coordinate with external immigrant and refugee services creating partnerships to help identify and connect patients with OCH services
- Deliver patient education in the form of printed materials group health workshops telephonically and verbally during visits to the health center
- Assist with outreach telephone calls to reduce care gaps and keep patients engaged in care
- Remain current on health-related community resources and act as a point of contact following up on resource needs and troubleshooting patient barriers to accessing services when necessary
- Assist with translation of patient facing signage documents and educational material in collaboration with the communications department
- Assist with producing training for staff that promotes cultural awareness and sensitivity
- Represent OCH at community events providing information about services in multiple languages
Requirements
- High School Diploma or GED
- At least 2 years of customer service experience
- At least 1 year experience working with diverse populations including refugees and immigrants
- Fluency as well as the ability to read and write in Dari Pashto and English
- Understanding and sensitivity to the cultural nuances and practices of Afghan communities particularly regarding healthcare beliefs and practices
- The ability to problem solve independently as well as the ability to collaborate in a team setting to work toward a specific goal
- Excellent interpersonal and communication skills
- Current BLS certificate
Preferred
- Prior experience working in healthcare settings preferably in a role involving patientnteraction or navigation
- Existing knowledge of external local resources and services for immigrants and refugees
- Degree or certification in relevant field such has healthcare administration interpretation or linguistics
Reasonable Accommodations
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application please contact us
Our Benefits
For information on the comprehensive benefits we provide please visit: Information:
We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application please contact us
Our Benefits
For information on the comprehensive benefits we provide please visit: Information:
We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
One Community Health is a primary healthcare and specialty care provider dedicated to improving the health and well-being of our community. Since our beginning in 1989, it has been our mission to create a healthier Sacramento by increasing access to care in our community, regardless o ... View more
