Crisis Team Caseworker

Department ofHealth and Human Services (DHHS)

Human Services Caseworker

Opening Date:February 18 2026

Closing Date: March 3 2026

Job Class Code:5069

Grade: 22 (P&T)

Salary:$25.68 - $34.65 per hour*

*Pay includes a $3.00/hour stipend. An additional $1.00/hour stipend is available with a relevant Masters degree.

Position Number:03030-3938

Location: South Portland (this position requires travel throughout Cumberland York and Oxford Counties.)

Core Responsibilities:

As a Human Services Caseworker for the Office of Aging and Disability Services you will:

Perform professional social work for eligible adults with developmental disabilities including case management.

Coordinate the provision of services including housing employment direct supports and the promotion of community inclusion.

Participate in care planning which includes plan writing and extensive documentation. Provide case management activities for adults under guardianship/conservatorship including medical psychiatric and placement.

Your workload will include:

Advocating for and coordinating provision of services including reviewing analyzing and documenting person-centered plans care plans and behavior plans.

Visiting clients regularly for ongoing assessment of needs and safety including assessing living arrangements and support systems.

Maintaining accurate case records of assessments activities and plans; writing summaries reports letters and memos.

Discussing and documenting progress with the individual and the treatment team.

Evaluating impact of services and exercising discretion in decision making in order to determine the continued need for modification or in some cases termination of services.

Monitoring community-based Medicaid Waiver programs and documenting progress and outcomes.

Participating in crisis resolution using crisis intervention techniques and skills.

Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.

Comply with the requirements of State Policies including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.

Independently compose review edit and/or approve correspondence.

Coordinate accounting and general operating activities; and assemble financial statements evaluate work operations and procure supplies.

Review evaluate and provide recommendations on program policies procedures rules and regulations

Educate the public regarding the implementation of systems operations and assist with the associated workflow.

Docket and summarize customer complaints initiate investigations and present information to superiors.

Develop and recommend new work methods and administrative policies/procedures to improve existing work practices.

Apply to non-routine individual cases an explanation and interpretation of applicable rules regulations and policies.

Liaise between supervisor and internal and external sources on key matters.

Interpret and implement the policies and decisions of superiors.

Represent supervisor/program at public meetings including explaining organizational program and/or project goals.

Monitor track and move DS clients onto necessary waivers who are in emergency transitional housing.

Other special projects as assigned by the Crisis Program Administrator

Minimum Qualifications:

To qualify you must have a bachelors degree from an accredited educational institution in Social Work/Social Welfare; OR a bachelors degree in a related social service/social welfare/social work area* which includes at least 12 courses in behavioral science social science or social work; AND must have or be eligible for conditional or full licensure as a Licensed Social Worker (LSW) as determined by the Maine State Board of Social Worker Licensure.

Please submit a copy of your transcripts with your application materials. Applications without transcripts will be deemed incomplete and may not be processed.

The background of well-qualified candidates will include at least 3 years experience working providing support services and/or direct care to clients and families with developmental disabilities or directly related human service field. Please describe that experience in your cover letter.

NECESSARY SPECIAL REQUIREMENTS: Applicants must have or be eligible for conditional or full licensure at the Licensed Social Worker (LSW) level as issued by the Maine State Board of Social Worker Licensure. An LSW requires an earned BA/BS in social work/social welfare. An LSW-Conditional requires an earned BA/BS in a field related to social work/social welfare.

Possession of a valid Class C Maine Motor Vehicle Operators License.

*Chapter 10 of the Maine State Board of Social Worker Licensure regulations defines a field related to social work or social welfare as including but not limited to: behavioral science social and behavioral sciences childhood development education human development mental health and human services psychology educational psychology rehabilitation services and sociology.

The board will consider degrees in other areas on an individual basis. For additional information on degree requirements contact the Maine Board of Social Work Licensure at .

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety support and well-being of Maines older citizens vulnerable adults and adults with disabilities.

The OADS Crisis Prevention/Intervention team assists individuals and their families guardians and community providers during and after crisis incidents.

The Crisis program operates 24 hours per day. The Crisis Case Manager hours are generally Monday through Friday 8a-5p weekends and holidays off.

This position reports directly to the Crisis Program Administrator working on special projects along with supporting other district crisis teams when needed.

Application Information:

For additional information about these positions please contact Lorrie Mitchell at

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.