Bilingual Japanese Customer Support Specialist Pampanga

Angeles - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do:

Deliver world-class support via email and phone to our Earner & Spender clients with clear prompt and helpful solutions.
Provide timely insights to stakeholders using logical and effective communication channels.
Improve processes to enhance the customer experience focusing on retention and satisfaction for high-value clients.
Identify patterns in customer interactions to optimize support systems as we grow.
Maintain excellence in core responsibilities while contributing to the teams long-term success.
Thrive in a high-volume fast-paced environment across service industries retail hospitality or other support areas.
Manage multiple tasks efficiently under pressure in a complex environment.

What You Bring:

12 years of work experience.
Bachelors degree.
Ability to quickly identify and resolve customer issues with a strong problem-solving mindset.
Customer-first attitude taking independent and appropriate actions to support clients.
Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).
Bilingual in Japanese and English with proficiency in spoken and written communication.

Preferred Qualifications:

Previous customer experience is a plus.

Perks & Benefits:

HMO coverage
Leave credits
Allowances
Attendance bonus
Monthly prizes and bonuses
Referral bonus up to PHP 30000

Work Setup:

Onsite at SkyTech IT Park Mabalacat Pampanga
Rotating shifts
6-month project-based contract

What Youll Do: Deliver world-class support via email and phone to our Earner & Spender clients with clear prompt and helpful solutions. Provide timely insights to stakeholders using logical and effective communication channels. Improve processes to enhance the customer experience focusing on retent...