Product Support Engineer 3

The group youll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance productivity safety andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact youll make

As a Regional Product Support Engineer at Lam youre the backbone of technical support for Field Service Engineers and Product Support personnel in the region. Your expertise is crucial in diagnosing troubleshooting repairing and debugging complex electro-mechanical equipment computer systems software or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lams valued customers. This position is responsible for providing technical expertiseto resolve all Type 1/2 escalations on Lams Restricted Released products and is a Subject Matter Expert inLams specialist disciplines.

What youll do

• A technical expert on Lams products provide technical expertiseto resolve all Type 1/2 escalations on Lams Restricted Released products and is a Subject Matter Expert inLams specialist disciplines.
• Partner the account team to present to customers the problem statement identified root causes (complete with data analysis) and getting buy-in on proposed solutions
• Represent customers and account teams technical requirementsto factory & drive required actions to resolve escalations & prevent repeats.
• Partner Product Group P/S during Alpha and Beta phase.
• Effectively utilize Lams Knowledge Management to resolve escalations and actively share knowledge with Lams worldwide technical community
• Is a mentor to local account engineers; provide training to Account team Engineers and Customers personnel
• Professionally represent the company to the customer. Utilize knowledge of companys product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during escalations modification and evaluation
• Maintain companys assigned equipment (computer tool kit diagnostic test equipment spare parts etc) in good working condition secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Who were looking for

• Minimum of 5 to 6 years of etch experience with a Bachelors degree; or 3 years and a Masters degree; or equivalent work experience.
• Possesses strong inter-personal negotiation and communications skills.
• Commands good oral and written English
• Excellent customer management skills and possess experience in dealing with difficult work partners
• Has ability to work on ones own and make decisions within the assigned area of responsibility
• Possesses good analytical and problem-solving skills
• Able to work in Fab environment and perform standby duties
• Able to work in a air-conditioned clean room
• Must be able to wear personal protective clothing which comprises of air respirator equipment clean room garments and safety shoes
• Able to perform shift and standby duties

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued included and empowered to achieve their full potential. By bringing unique individuals and viewpoints together we achieve extraordinary results.

Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies practices and procedures on the basis of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex (including pregnancy childbirth and related medical conditions) gender gender identity gender expression age sexual orientation or military and veteran status or any other category protected by applicable federal state or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3 days per week on-site at a Lam or customer/supplier location with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location and remotely the rest of the time.