L2 Desktop Support Engineer SG
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Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide onsite and remote support for Windows and Apple devices handling IMAC tasks and troubleshooting across multiple platforms including support for executive/VIP users.
- Manage hardware refreshes warranty repairs printer and AV system setup inventory control asset tagging and maintain asset management with regular reporting.
- Coordinate equipment shipments returns vendor repairs and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
- 5 years IT support experience with Windows 10 macOS Microsoft Office and Windows OS deployment; strong networking basics.
- Experience supporting printers AV systems executive users asset management and reporting tools.
- Excellent customer service communication organization multitasking and documentation skills.
- Preferred: Experience in automotive manufacturing MCP and/or A certifications and background in help desk or call center environments.
- Must be fluent in English.
Required Skills:
Strong troubleshooting and client-side incident resolution skills Experience supporting VIP users Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools Knowledge of HAM processes Ability to prioritize tasks and manage multiple activities Strong customer-facing and communication skills LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
