Customer Support Executive

London - UK

Monthly Salary: £ 28000 - 33000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

28000 - 33000 a year

Role: Customer Support Executive

Location: London on-site

Employment Type: Full Time

Salary: 28000 - 33000 OTE

Hi I am Julian Operations Manager responsible for Customer Support function and I am looking for a Customer Support Executive.

We are currently in a high-growth phase where I am focused on scaling and evolving our support operations to meet the massive demand were seeing. It is an incredibly exciting time to join as we are actively building out the foundations of how we interact with our community and youll have a front-row seat in shaping how this team operates as we grow.

The Role

The core purpose of this role is to be the voice of Zen. You are the primary point of contact for our candidates and schools ensuring that every interaction whether its an email a phone call or a text is handled with speed clarity and empathy.

This isnt just about answering tickets. Its about being the operational engine that keeps our marketplace trusted. Youll be working at the heart of the business proactively flowing queries to the right people and collaborating with our school success operations and product teams to make our service better every single day.

Why this role exists

Schools in the UK and US spend over 12bn a year on agency staff and 3.6bn of that goes straight into the pockets of recruitment agencies. Thats why weve built an alternative. Zen is an all-in-one digital platform that gives schools full control over how they find vet and manage temporary educators.

Think tech startup but solving a painfully human operational and systemic issue in education staffing. Our platform is built to be scalable and intuitive designed in close collaboration with schools and educators to fit seamlessly into existing school workflows. School leaders can search book and manage staff in real time while gaining full visibility and control over their spend and compliance.

Weve had tremendous success and are currently experiencing a period of exceptional growth. Were looking for a seasoned operator to come in roll-up their sleeves and get their hands dirty working closely with me on the business most important problems.

What we are looking for

You are a top performer who thrives in a high-pressure high-growth environment. You dont wait for instructions; you have a strong bias to action.

Some of the traits that usually correlate with success in this role:

-A Growth Mindset: You are dedicated to sharpening your professional skills every day.

-Resilience: You enjoy the fast-paced nature of a startup where no two weeks are the same.

-Social Mission: You have a genuine passion for education and making a positive impact.

What you will be doing

-Own the Front Line: Be the first point of contact for all customer enquiries ensuring we hit our high standards for responsiveness.

-Muck In: Youll handle a bit of everything. Youll be solving problems in real-time to ensure daily operations run like clockwork.

-Drive Efficiency: Work closely with the tech and ops teams to find ways to deliver value to schools and candidates more effectively.

-Scale the Experience: Help us refine our processes so that as we grow our quality of support only gets better.

-What you might like or dislike

Every place makes tradeoffs based on what they value and where they are in their journey. Heres a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting feel free to dig deeper into any of them.

How we work

Were passionate about the problem were trying to solve. We seek colleagues that share our passion for improving education because frankly its a really hard problem. You have to be equally interested in what we do as a company as you are in the specific role.

Growth & Progression

You will be a member of the customer support team with the opportunity to work with other stakeholders across the business. However the path is not fixed. The combination of business need and your ability to step into it will drive whats next for you.

Compensation

Fair but not flashy. Were still an early stage company so cant beat out companies with deep pockets (yet). Youre here because you understand its about the long term both in what you can learn and the slope of your pay progression here when you take on more and more. We reward exceptional performance.

The Benefits

We work hard but we make sure the environment is right for you to do your best work:

Location: A modern office in Central London with an onsite gym.

Time Off: 25 days holiday to recharge.

Culture: A fun-loving tight-knit team with regular socials.

Fuel: Free snacks (fresh fruit) to keep you going.

Growth: Rapid career progression as the company expands.

Interested Lets go!

If youve made it this far and youre excited then hit apply. If the timing isnt right or youre not sure its a right fit reach out anyway. Were always open to talking to those who believe in our build something that actually matters.

28000 - 33000 a yearRole: Customer Support ExecutiveLocation: London on-siteEmployment Type: Full TimeSalary: 28000 - 33000 OTEHi I am Julian Operations Manager responsible for Customer Support function and I am looking for a Customer Support Executive.We are currently in a high-growth phase where I...