Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La Fuzhou
Job Responsibilities
1. Responsible for the reception and management of the hotels front office familiar with the functions of front office service facilities and ensure they are in good condition.
2. Conduct relevant market plan analysis formulate departmental work plans and complete work reports.
3. Achieve high occupancy rates for guest rooms and generate considerable room revenue.
4. Supervise subordinate department managers delegate work tasks clarify job responsibilities and adjust work arrangements as needed.
5. Maintain good guest relations and effectively handle guest complaints independently.
6. Assist the hotel and higher-level management in handling emergencies.
Job Requirements
1. College degree or above with more than 3 years of experience in the same position.
2. Familiar with hotel front office operations and management with a strong sense of responsibility and professionalism.
3. Supervise the service quality standards and operating procedures of all front office staff and fully oversee all front office work.
4. Effectively implement carry out and complete the monthly work plans set by the department.
5. Fluent in English conversation with strong coordination and management skills and some sales ability.
6. Fully proficient in the financial basics of front desk cashier operations and able to handle financial issues involved in daily service processes.
岗位职责 Job Duties
任职要求 Requirements
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