Team Leader (Hybrid)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Symbos is looking for an experienced Team Leader to lead a highperforming support team delivering consistent highquality service to a large Australian organisation. This role is ideal for a handson people leader who thrives in operational environments enjoys coaching teams and takes ownership of service outcomes.
As a Team Leader you will oversee the daytoday performance of the Team Support function ensuring service levels quality standards and KPIs are consistently met. You will lead coach and support a team of associates while acting as the first point of escalation for operational and people matters.
Key responsibilities
- Lead and support a team of Team Support Associates to achieve agreed KPIs and service levels
- Monitor daily performance across calls emails and backoffice tasks
- Conduct quality checks spot audits and coaching sessions based on evaluations and scorecards
- Provide realtime floor support including handling escalations and operational issues
- Prepare and submit regular operational reports including SLA and endofday updates
- Participate in QA calibration sessions and performance discussions
- Support workforce planning activities such as scheduling rotations and leave approvals
- Identify learning needs and support ongoing training and development initiatives
- Ensure compliance with policies procedures and regulatory requirements
- Complete coaching logs incident reports and other required documentation
- Perform adhoc tasks and projects in support of business needs
About you
- Proven experience leading or supervising a support or operations team in a BPO shared services or contact centre environment
- Strong people leadership skills with the ability to coach motivate and develop team members
- Excellent organisational skills and attention to detail
- Confident decisionmaking and problemsolving capability
- Strong written and verbal English communication skills
- Comfortable working with performance metrics scorecards and KPIs
- Proficient in MS Excel and general PC applications
- Able to manage competing priorities in a fastpaced environment
Why join Symbos
At Symbos growth is part of our DNA. We build connected experiences grounded in empathy trust and technology and we empower our people to do meaningful work that makes an impact. Youll be part of a collaborative peoplefirst culture that values learning accountability and continuous improvement.
If youre ready to step into a Team Leader role where you can genuinely influence performance and culture wed love to hear from you.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
