Position Summary:

Reporting to the Senior Director Global Shared Services the Country Leader-Manila SSC will serve as a strategic business partner and member of the Global Shared Services Leadership Team contributing to the companies business strategy direction and overall success. This strategic role is a key member toward the continued building of a Best in Class Shared Services team.

The role encompasses comprehensive oversight of the Manila Shared Services team including leadership of local operations such as HR Finance and Facility Management. This position supports a growing workforce of over 350 individuals ensuring they consistently exceed stakeholder expectations. The incumbent will provide leadership both directly to the site employees along with indirectly globally to ensure business targets are met through the implementation of our company values. Additionally the leader is responsible for fostering a culture of continuous improvement and strong engagement.

Key Responsibilities:

• Local Leadership: Manage the development of the Shared Services Team and drive efficiency and standardization with repeatable scalable processes that exceed Stakeholder expectations. Provide support to ensure goals are met and providing intended value.
• Global Leadership: Partner with key RRX functional Segment and Corporate stakeholders to understand their strategic priorities translate those needs into service expectations and ensure the Manila team delivers measurable value. KPIs shift from local operational outputs to alignment with broader RRX business objectives enterprise outcomes and stakeholder experience.
• Enterprise Impact: Acts as a strategic leader working closely with Segment leaders to deliver capabilities that directly influence RRXs financial customer and operational goals. Plays a key role in expanding service maturity optimizing global processes and contributing to enterprise transformation initiatives.
• Engagement Implements actions to create a highly engaged workforce through transparent inclusive and value driven leadership.
• Continuous Improvement: Works with management in developing organizational design and restructuring plans to optimize resource allocation. This includes building strong stakeholder engagement with global peers and functional owners to obtain alignment with global goals KPIs and strategic direction.
• Strategy Development: Identify plan for and develop strategies services and activities to support current and future Stakeholder needs. This requires building strong relationships with global partners and being able to take a indirect leadership role with global teams.
• Process Improvement: Work with Functional Heads to enhance existing service offerings through re-engineering and/or automation of key processes.
• Performance Management: Oversee the development of SLAs with all customer groups and monitor overall performance of the Shared Service Center teams and individuals.
• Stakeholder Management:Establish and maintain effective relationships with all Stakeholders ensuring expectations and requirements are met.
• Compliance: Ensure compliance with policy and procedural directives.
• Recruitment: Build a high performing workforce through leading efficient staffing training & career development. Develops and leads talent management initiatives to establish a robust pipeline of diverse leadership talent.
• Resource Management: Ensure that all controls policies activities and the deployment of resources within the Manila Site are consistent with company strategy and policies.

Qualifications/Requirements:

• Bachelors degree required in Finance Accounting Business Administration or related field; Advanced degree preferred.
• 10 Years progressive Management experience 3-5 Years experience leading a Shared Services team for a large multi-national organization.
• Demonstrated experience in strategic planning talent management and organizational development.
• Strategic thinker with a track record of driving process improvements and operational efficiencies.
• Significant experience growing a Shared Services team and evidence of leading indirectly to obtain Stakeholder support for a global organization.
• Proven track record in employee relations compliance and policy development.
• Expertise in developing and implementing Business strategies aligned with business goals.
• Demonstrated track record of partnering with senior leaders to develop and implement strategic goals that produce measurable outcomes and drive business results.
• Exceptional leadership and people management skills including the ability to motivate and inspire teams.
• Strong analytical and problem-solving abilities with experience in using metrics to drive decisions.
• Excellent communication negotiation and conflict resolution skills.
• Cultural competence and the ability to manage diverse and cross-functional teams.

Travel: Minimal international travel may be required

Language: English

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