Team Manager
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Job Location:
San Nicolas - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Managers in this role get to:
Impact the Bottom Line
- Drive and manage the overall performance of a team of Consultants.
- Ensure achievement and consistent delivery of all operational and client KPI targets.
- Identify performance gaps and implement action plans for continuous improvement.
Strengthen Relationships & Team Engagement
- Manage attrition shrinkage attendance and other critical workforce metrics.
- Foster a culture of accountability collaboration and high employee engagement.
- Build strong working relationships with internal and external stakeholders.
Coach and Develop Talent
- Provide structured coaching mentoring and performance management.
- Conduct regular performance reviews and development planning.
- Support career growth and readiness of team members through effective coaching strategies.
Provide Business Insights
- Analyze team performance data customer trends and operational opportunities.
- Provide insights and recommendations to Operations Leadership.
- Ensure compliance with company and client standards policies and procedures.
Drive Organizational Initiatives
- Support and implement company-wide initiatives process improvements and engagement programs.
- Uphold and strengthen Sutherlands service excellence and reputation.
Qualifications :
Must-Have (Non-Negotiable Requirements)
- Coaching Certification required
- Minimum of 1 year leadership experience in a BPO
Preferred (Good-to-Have Qualifications)
- Experience supporting Banking Financial Services or Insurance (BFSI) accounts
- Background in Compliance-driven programs or regulated environments
- Exposure to risk management quality or regulatory operations is an advantage
Core Competencies
- Proficiency in Microsoft Office and reporting tools
- Strong analytical skills with ability to interpret data identify trends and recommend solutions
- Excellent verbal and written communication skills
- Strong stakeholder management and relationship-building skills
- Ability to thrive in a fast-paced performance-driven environment
- Highly proactive collaborative and team-oriented mindset
Additional Information :
Internal Candidates:
- Must have served as VTM (Virtual Team Manager) for at least several months
- Completed TMU Essentials
- Demonstrated good behavioral and performance standing
- Achieved PDP Score of 4 or 5 for FY25
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
