Branch Operations Support (Public Benefits Specialist, Entry)

TheOregon Department of Human Servicesis proud to be an Equal Opportunity Employer.We are guided by ourEquity North Starand our vision for a positiveRiSEorganizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help usachieve our vision of a diverse and inclusive community.

Opportunityawaits!Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)this role serves as a vital link between customers and program staff offering case aid services clarifying policies and helping meet urgent needs such as SNAP benefits and service payments.

We are expanding our team inTigard! Ifyourepassionate about helping others we have an opening for aBranch Operations Support (Public Benefits Specialist Entry)position within ourSelf Sufficiency Program (SSP).

Together we can create lasting change!

Summary of Duties

Oregons Self-Sufficiency Programs (SSP) provide resources like cash and foodassistance as well as targeted services to helppeople move out of poverty andtoward whole well-being.Programs include food benefits (SNAP) cashassistance(TANF) services for domestic violence survivors resources for refugees and support for youth experiencing homelessness.

As aBranch Operations Supportyou will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS Oregon Health Authority (OHA) and Department of Early Learning and Care (DELC) programs in person by phone or email to resolve any questions or concerns.

• Assisting Oregonians through a trauma informed lens.

• May include financial desk responsibilities.

• Providing support for the business functions within the office.

Minimum Qualifications

• Two years of experienceworking in a reception area or call centereither interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g. data entry assuring information on applications is complete andaccurate completing necessary documents etc.);OR

• An associate degree in a Behavioral Science Social Science or a closely related fieldANDsix months of experience working in a busy reception area or call centereither interviewing to obtain information or providing customer service;OR

• An equivalent combination of education training and experiencerelativeto the class concept.

Essential Attributes

We are looking for candidates with:

• Experience with managing front desk operations while ensuring a welcoming and organized environment.

• Experience with clearly communicating program rules procedures and eligibility requirements to diverse clients.

• Experience with Microsoft Office applications (Word Excel) internet browsing conducting online research and managing email communication.

• Experience with processing detailed data accurately and efficiently in support of program or organizational goals.

• Experience providing customer service through a trauma-information and culturally competent lens while consistently exceeding customer expectations.

• Experienceremainingcalm under pressure to resolve conflicts with clients or customers

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials willdetermineif you are selected to move forward in theselectionprocess.Pleaseinclude detailed work and education history.

• Please make sure your application materials including your resume and job history are clearly outlined as this information will be used todetermineyour starting salary range.If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process.Note:Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• TheState of Oregondoes not request or require your age date of birthattendanceor graduation dates from an educational institution during the application process.

• The use of outside resources such asArtificial Intelligence (AI) softwareduring applicant skill assessments examinations and/or interviews is prohibited unless otherwisestatedby the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Important:Pleasemonitorboth your email and Workday account for updatesregardingthis recruitment. You may be asked tosubmitadditionalinformation afterinitialapplication.

• The job posting closes at 11:59 PM (PDT/PST) on the close date.Immediately after yousubmityour application be sure to respond to the two questionnairesrelating to public records requests and veterans preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations:In-person office environment.

• Hours:MondayFriday 8:30 AM 5:30 PM; occasional overtime may be needed including evenings and weekends. Scheduling specifics will bedeterminedby the hiring supervisor.

• Work Environment:Direct public interaction including engagement with customers in high-pressure situationsrequiring trauma-informed responses.

• Cubicle-based and front desk workspace with frequent interruptions and high noise levels.

• Fast-paced setting with constantly evolving policies and procedures.

• Repetitive motions prolonged sitting and daily use of computers and technology.

• High-volume computer work and keyboarding in a dynamic team environment.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you willbe requiredto complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that youare authorized towork in the United States.

Benefits

• ODHS Employee Resource Groupcommunities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazingbenefits package.

• Possible eligibilityfor thePublic Service Loan Forgiveness Program.

Employment Preference

Veterans and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information please visitVeterans Resources.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is apermanentfull-timeposition and isrepresented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacanciesinthe same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) applicationquestionsor job-specific questions.

• The recruiter for this position isNadja Rue. If you contact the recruiter please include the job requisition number:REQ-194764.