Client Services Officer Marrickville
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Who is Audika
#LI-ALOB #audikaAustralia
Audika is part of Demant a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for two passionate customer service individuals who love to help people to be Clinic Co-Ordinators supporting our new Audika Hearing clinic in Marrickville on permanent part-time basis (2-3 days per week between Monday and Friday 9am- 5pm no weekends)! If you are interested in helping our clients improve their hearing and quality of life keep on reading! This is the role for you.
About the role:
Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers experience. We are looking for a compassionate process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our will learn about all our products services our competitive advantages and government funding programs. With all these knowledge skills and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
Job Responsibilities:
Oversee daily clinic operations: maintain a tidy welcoming environment greet clients and deliver an exceptional experience.
Manage client appointments via phone email and the booking system confidently navigating multiple systems and applications.
Provide basic hearing-device support including cleaning battery replacement and Bluetooth pairing (training provided).
Contribute to community engagement including site visits promotional activities and expos.
Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP DVA private health insurance).
Engage clients with empathy and warmth responding promptly to enquiries and offering proactive support.
Work effectively in a small team; independently manage the front desk while supporting customers clinicians hearing technicians and other internal stakeholders.
Whats in it for you:
Permanent Part Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre a platform offering activities workouts meditations nutritional and financial advice everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Youll be successful in this role if you have:
Previous administration and/or customer service experience in one of the following environments: retail hearing care services pharmacy or allied health
Experience working with an older demographic preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Strong computer skills are an advantage but not essential - we welcome applicants willing to learn
- Flexibility is important in this role including the ability to pick up additional shifts at short notice to cover planned and unplanned leave
Values & Hiring Process
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees who make this happen. We are led by our values which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.
Recruitment process
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
It includes four key steps:
- Application ReviewOur Talent Acquisition team carefully reviews each application against the role criteria personally.
- Online Interview with our Talent Acquisition Partner an initial virtual meeting to discuss your experience career goals and complete a 10-minute online computer assessment.
- In-Clinic/Online Interview with the Hiring Manager& Trainer an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
- In-Clinic Job Shadowing Session youll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.
We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions successful or not.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Leading in hearing healthcare Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic instruments and professional hearing care, and we harvest significant synergies from this unique position and exp ... View more
