Technical Program Manager, Quality and Reliability
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 200 - 275
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Why Harvey
At Harvey were transforming how legal and professional services operate not incrementally but end-to-end. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000 customers in 58 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.
Our team is sharp motivated and deeply committed to the mission. We move fast operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity push for excellence and want to help shape the future of work alongside others who raise the bar we invite you to build with us.
At Harvey the future of professional services is being written today and were just getting started.
Role Overview
We are looking for a Technical Program Manager Quality and Reliability to champion cross-functional initiatives that enhance the quality reliability and operational excellence at Harvey. You will be the ultimate owner of Harveys product quality. You will collaborate closely with Engineering Product and Operation teams to identify and address critical gaps in test coverage release safety incident management and system observability. You will discover reliability risks and partner with Platform teams to drive broad improvements focusing on building repeatable scalable reliability guardrails as Harvey navigates hyper-growth.
What Youll Do
Own release management end-to-end ensuring on-time high-quality product releases through coordination across all teams in a fast-paced environment.
Introduce and enforce change safety standards such as risk assessments rollback procedures feature flag and bug bashes to reduce regressions and customer impact.
Lead horizontal reliability initiatives focused on improving test coverage observability and incident response readiness.
Define measure and report on reliability metrics (e.g. change failure rate MTTR SLI) and drive accountability for sustained improvement.
Identify systemic gaps in release processes testing monitoring and incident response; convert findings into structured improvement plans with clear owners and timelines.
Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations ensuring timely followup and continuous improvements.
Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews ensuring root causes are identified and corrective and preventative actions are tracked to completion..
Oversee vendor reliability and SLA compliance including performance monitoring incident escalation and periodic business reviews.
What You Have
5 years of experience in technical program management or release management ideally within SaaS or fast-moving tech companies
Prior Experience working as Software QA or Test Engineer preferably with SaaS products.
Strong understanding of engineering workflows including CI/CD release cycles and infrastructure planning.
Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
Excellent communication skillsyou can distill complexity into clarity for both technical and non-technical audiences.
A track record of building systems and processes that scale with growth.
Comfort in ambiguity and eagerness to build structure where there is none.
Bachelors degree in Computer Science Engineering or related technical field.
Bonus Points
Familiarity with incident management tooling (PagerDuty ) monitoring stacks (Datadog Prometheus Grafana) and test automation frameworks (Playwright Cypress Selenium)
Compensation
$20000 - $275000 USD
Please find our CA applicant privacy notice here.
#LI-AN2
Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing
Required Experience:
Manager
Key Skills
- Lean Manufacturing
- Six Sigma
- Food Industry
- Root cause Analysis
- SAP
- CMMS
- Conflict Management
- Maintenance Management
- Maintenance
- Supplier Management
- Team Management
- Programmable Logic Controllers
About Company
Professional Class AI – Harvey is the platform built to meet the standards of the world’s leading professional service firms.
