Senior Developer Relations Engineer Customer Growth and Experience
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.
The mission of the Developer Relations team is to empower developers to easily use and understand Plaids products delivering a supportive industry-leading developer experience via scalable broad-reaching methods. The scope of this role covers all of Plaids commercially available customer-facing products.
Were looking for an experienced Developer Relations Engineer to help the worlds fintech companies (and we believe every company is a fintech company even if they dont know it yet) integrate with Plaids this role youll create best-in-class developer experiences cementing Plaids reputation as the most trustworthy developer-friendly financial services API. This is a highly technical highly visible role with direct impact on Plaids product brand and developer experience.
Responsibilities
- Create and evolve developer documentation for Plaids APIs writing new content and improving clarity accuracy and usability of existing content. Distill complex technical topics into approachable accurate explanations for a broad developer audience.
- Design and build sample applications demos and tutorial videos that demonstrate the benefits of integrating with Plaids APIs and the best practices to use during integrations.
- Improve and maintain developer-facing resources including the Postman collection documentation website and other assets.
- Serve as the developers advocate working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
- Collaborate cross-functionally with Product Engineering Design and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage activate and onboard new developers at scale.
Qualifications
- 5 years of experience in Developer Relations Developer Advocacy or similar roles or a combination of 2 years in Developer Relations and 3 years in related technical roles such as Software Engineering Solutions Engineering Implementation or Sales Engineering.
- Ability to write clear idiomatic code in at least one widely used backend language and one frontend language
- Experience building sample applications and technical demos.
- Experience writing high-quality developer documentation from scratch and identifying gaps or opportunities in existing documentation.
- Ability to quickly learn and clearly explain new technologies and concepts.
- Strong developer empathy with the ability to understand and communicate what matters most to developers.
- Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.
- Familiarity with OpenAPI.
- Experience with web or mobile development.
- Experience working on B2B APIs.
- Experience building or growing developer communities around B2B APIs.
- Strong presentation skills.
- Experience creating technical content across formats such as slide decks diagrams web apps or video.
Nice to Have
$115824 - $226800 a year
The target base salary for this position ranges from $115824/year to $226800/year encompassing all Zones. The target base salary will vary based on the jobs location.
Our geographic zones are as follows:
Zone 1 - New York City and San Francisco Bay Area
Zone 2 - Los Angeles Seattle Washington D.C.
Zone 3 - Austin Boston Denver Houston Portland Sacramento San Diego
Zone 4 - Raleigh-Durham and all other US cities
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at emailprotected.
Please review our Candidate Privacy Noticehere.
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.
