Technical Documentation Specialist and Trainer
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Job Summary
About the Role
Were looking for a Technical Documentation Specialist & Trainer who can translate complex technical concepts into clear user-friendly documentation and deliver engaging training sessions. This role sits at the intersection of technical writing instructional design and hands-on facilitation ideal for someone who enjoys both crafting polished documentation and standing in front of a room (or a webcam) to teach.
Youll work closely with engineering product and customer success teams to create manuals guides knowledge base articles and training curricula that help internal teams and external customers understand and use our products effectively.
What Youll Do
Write edit and maintain user manuals standard operating procedures (SOPs) how-to guides release notes and knowledge base articles
Design and deliver training programs (in-person virtual and self-paced) for employees customers or partners
Collaborate with subject matter experts (engineers product managers support teams) to gather accurate technical information
Develop training materials such as slide decks quick-reference guides videos and e-learning modules
Maintain a consistent voice style and formatting standard across all documentation
Manage documentation version control and ensure content stays current with product updates
Gather feedback from learners and readers to continuously improve materials
Assess training effectiveness through quizzes surveys or hands-on evaluations
Support onboarding programs for new hires or new customers
Requirements
3 years of experience in technical writing documentation instructional design or corporate training
Strong writing skills with the ability to simplify complex technical information for varied audiences
Experience delivering training sessions (virtual and/or in-person)
Proficiency with documentation tools (e.g. Confluence MadCap Flare Adobe FrameMaker Markdown or similar)
Familiarity with e-learning/authoring tools (e.g. Articulate 360 Camtasia or similar)
Excellent verbal communication and presentation skills
Strong organizational skills and attention to detail
Preferred Qualifications
Bachelors degree in Technical Communication English Instructional Design Education or a related field (or equivalent experience)
Experience in a SaaS software or technical product environment
Basic understanding of APIs software workflows or technical systems
Experience with LMS platforms (e.g. Workday Learning Docebo TalentLMS)
Familiarity with UX writing principles or content design
Benefits
Competitive salary
Health insurance
Paid time off and holidays
Required Skills:
3 years of experience in technical writing documentation instructional design or corporate training Strong writing skills with the ability to simplify complex technical information for varied audiences Experience delivering training sessions (virtual and/or in-person)
Required Education:
Bachelors degree in Technical Communication English Instructional Design Education or a related field (or equivalent experience)
