Director, IT Operations
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Director IT Operations (Distributed Systems)
Are you a hands-on IT leader who thrives in fast-paced environments and knows how to keep distributed systems running at peak performance
Do you bring strong technical depth across Windows and Linux environments along with the leadership skills to guide global teams and drive continuous improvement
About the Role:
As the Director IT Operations (Distributed Systems) you will lead global technology teams responsible for supporting distributed systems computer hardware patch management and related infrastructure services. This role is critical to maintaining the performance availability and security of our IT environment.
You will combine strong technical expertise with proven leadership to guide incident response strengthen proactive monitoring improve operational processes and drive service excellence across the organization.
Responsibilities:
- Leading and developing managers engineers analysts and support personnel across distributed systems operations.
- Ensuring 24/7 operational coverage and maintaining high availability of infrastructure systems and related technology components.
- Establishing and maintaining operating procedures escalation paths and shift coverage models to support seamless operations.
- Overseeing real-time system monitoring and responding to alerts outages and performance issues with urgency and accuracy.
- Partnering with internal IT teams and third-party vendors to resolve incidents and manage change activities.
- Maintaining detailed operational documentation and support processes for critical systems.
- Reviewing and analyzing KPIs performance metrics and incident trends to drive continuous improvement.
- Leading automation initiatives enhancing monitoring capabilities and strengthening team training programs.
- Ensuring adherence to ITIL-based incident change and problem management best practices.
Requirements:
- Hold a bachelors degree in Computer Science Information Systems or a related field or possess equivalent experience.
- Bring 5 years of IT infrastructure operations experience including at least 2 years in a leadership role.
- Demonstrate strong experience supporting Windows and Linux distributed systems including advanced troubleshooting expertise.
- Utilize monitoring and alerting tools such as SolarWinds AppDynamics Splunk or similar platforms.
- Apply knowledge of incident response and change management frameworks.
- Communicate effectively while leading teams and making sound operational decisions.
- Perform successfully in high-pressure fast-paced environments.
- Obtain ITIL certification and/or relevant platform certifications (MCSE CCNA etc.).
- Work with cloud or hybrid-cloud environments (Azure AWS Oracle Cloud).
- Use scripting or automation tools such as PowerShell or Ansible.
Flexible Working
At Conduent we value individuality and flexible working this role you can expect:
- Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.
Working for You
We offer perks and rewards designed to support you:
- Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
- Retirement Savings:Robust programs to help you secure your financial future.
- Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
- Career Growth Opportunities:Paths for advancement within a global organization.
- Paid Training:Learn while you earn with award-winning learning platforms.
- Paid Time Off:Competitive PTO packages to help you recharge.
- Great Work Environment:Join an award-winning culture that values diversity and inclusion.
Join Us:
At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:
- Bring your authentic self to work every day.
- Grow and thrive both personally and professionally.
- Make a meaningful impact with our clients in our communities and for the millions of people we serve.
With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ()
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
