Payment Operations Manager
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Job Location:
Fishers, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Position:
As the Payment Operations Manager you will be responsible for the day-to-day execution oversight and management of the Banks payment operations. Your role will have direct oversight of payment operations staff and serves as a hands-on subject matter expert across payment rails including Federal Reserve services ACH wires real-time payments and card operations ensuring operational stability regulatory compliance and effective controls.
You will partner closely with the Vice President Payment Operations by owning operational execution and monitoring allowing senior leadership to remain focused on strategic initiatives growth and external relationships. You will play a key part in supporting increasing complexity and real-time payment activity while strengthening operational discipline and resiliency.
What You Will Do:
- Manage the day-to-day operations of all payment channels including Federal Reserve services (FedLine Advantage FedNow Fedwire) ACH wires real-time payments and card operations.
- Monitor and support payment activity in an increasingly real-time environment including awareness of operational needs and escalation protocols.
- Serve as a primary operational resource with deep knowledge of payment rails processing flows and Federal Reserve connectivity.
- Ensure appropriate operational controls are in place as payment capabilities expand including transaction limits file controls monitoring thresholds and exception handling.
- Ensure compliance with applicable laws regulations and network rules (e.g. Reg E NACHA rules Federal Reserve requirements).
- Partner with Risk Compliance and Finance teams to support audits exams reconciliations and issue resolution related to payment operations.
- Partner with internal stakeholders to assess and improve payment-related tools automation and accounting or reconciliation processes.
- Identify operational gaps and recommend solutions to improve efficiency control and resiliency.
- Develop and monitor operational reports and metrics to support visibility into payment activity and issues for the Bank and Fintech Partners.
- Provide guidance and mentorship to payment operations staff by sharing operational expertise and best practices.
- Support onboarding and ongoing oversight of fintech and third-party payment relationships from a payment operations perspective.
- Develop maintain and update payment procedures workflows and documentation to ensure consistency and compliance.
- Perform other duties as assigned.
What Were Looking For:
- A minimum of five years of experience in payment operations banking operations or a related financial services discipline
- Previous experience in leading a team
- Strong working knowledge of Federal Reserve payment services ACH wire transfers real-time payments and card operations
- Experience managing day-to-day payment processes and operational controls in a regulated banking environment
- Understanding of operational risk management and compliance requirements related to payments
- Ability to balance hands-on operational execution with broader operational planning
- Strong organizational analytical and problem-solving skills
- Effective written and verbal communication skills
- Ability to work cross-functionally with Risk Compliance Finance Technology and external partners
- Proficiency with Microsoft Office and payment-related systems and tools
Working Conditions/Demands:
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Who Are We
Were not just another bank and were not looking for just another employee. Since 1999 First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes we really were the first state-charted FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative driven individuals like you Its your career you deserve to imagine more. Keep reading we think you will like you what see.
Qualifications
Why Join Us
At First Internet Bank our workplace is built around people. Guided by four core competenciesCollaborate to Win Adapt with Agility Decide for Impact and Put People Firstweve created an environment where individuals feel empowered supported and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition including being named a Top Workplace multiple times and one of the Best Banks to Work For. Were proud of these honors because they reflect what matters most to us: our team.
This culture comes to life at our 175000squarefoot headquarters in downtown Fishers designed with our people in mind. Inside youll find thoughtfully designed workspaces an onsite fitness center and The Backyard our 18000squarefoot openair deck with fire pits covered pergolas a waterfall and plenty of greenery for stepping away and recharging. Add free snacks soft drinks beer on tap unlimited volunteer time off continuous education opportunities for development and regular team events and youll find plenty of ways we support connection and a great workday.
Our benefits package includes the following and so much more:
- Medical Dental and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
- 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
- Professional Development Reimbursement
- At Least 3 Weeks Paid Vacation Annually - For New Employees Paid Vacation is Adjusted Based on Start Date
- Eleven Paid Holidays
- Paid Volunteer Time
- Annual First Internet Bank-branded merchandise allowance
Equal Opportunity Employer - Women Minorities Veterans and Individuals with Disabilities
If you are a California resident you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.
Required Experience:
Manager
