Account Director

Direct Agents is seeking an experienced Account Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side) exceptional communication skills and a passion for driving client growth while inspiring and motivating a team.

This role pays $115k-135k depending on experience plus a bonus structure.

Who We Are

Direct Agents is not a traditional agency. We are an elite team of builders and operatorsgrowth strategistsmedia architects and creative thinkerswho partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI our proprietary intelligence platform and exclusive partnerships with tech and media platforms we deliver the kind of unfair advantage that helps clients dominate not just compete.

We operate at the intersection of technology media and strategywhere AI meets human expertise to produce outcomes that neither can achieve alone. Our client roster includes brands like Tennis Channel Marvel NYSE Morgan Stanley Prologis and DistroKid.

The Role

Team Management - manage coach and inspire a team plus maintain and grow the overall business health of accounts:

• Team planning and goal setting
• Leveraging team resources to better service clients and manage account workload
• 1:1s with team members for account updates and growth opportunities
• Account allocations & budgeting within team
• Enforcing best in class client services practices on all accounts
• Managing up - provide guidance to senior management for continuous improvement increased efficiency and betterment of processes

Client Partner

• Lead and manage assigned client accounts maintaining and growing effective communication and relationships
• Develop strong and meaningful relationships with clients to understand their objectives and provide tailored & innovative solutions
• Pro-actively manage client expectations and share new ideas
• Revenue and organic growth-mindset
• Mentor client team to develop this client partnership and strategic mindset

Campaign Strategy and Execution

• Drive forward-thinking strategy a pulse on the ever-changing media landscape and data-driven mindset for new initiatives and testing
• Lead the onboarding of new clients ensuring all aspects are optimized for success.
• Work closely with subject matter experts across the agency
• Develop comprehensive campaign strategies to meet client goals and objectives.
• Workshop ideas for new channel initiatives to reach client target audiences.
• Lead QBR & client strategic planning meetings

• 7 years of account management/client services experience specific to digital

• 2 years experience managing multiple direct reports
• Exceptional oral and written communication skills
• Expert relationship builder with strong client service skills
• Strong leader both internally and externally
• Analytical skills required -- must have experience in MS Excel and data analysis
• Ability to think strategically on your feet
• Strong attention to detail time management and diligent work ethic
• Strong time management skills -- ability to prioritize and meet deadlines

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role

What Sets Us Apart

Direct Agents isnt for everyoneand thats by design. Were building something different.

• Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platformreal-time campaign optimization media mix modeling natural language analytics and algorithm enrichment that gives our clients a genuine edge. This isnt a buzzword; its operational.
• Exclusive Platform Access: Direct partnerships across Google AI Search Meta TikTok Amazon Freewheel Teads Stackadapt and best in class tech and media partners.
• An Elite Not Bloated Team: 100 operators who move fast think deeply and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
• AI Integration Across Everything: Claude ChatGPT and proprietary AI tools are embedded in our workflowsfrom data analysis and creative versioning to strategic planning and client intelligence.
• 7x Crains Best Places to Work: A people-first culture with a 12-month average time to promotion a 4-day workweek and genuine investment in career development.
• Certified Minority-Owned Business: 48% BIPOC representation across the agency 60% female representationa team that reflects the diverse markets we serve.

Compensation & Benefits

• Competitive salary of $110000 - $120000 depending on experience plus performance-based bonus structure (only where applicable)
• Regular performance reviews with quarterly growth path check-ins
• Comprehensive health dental vision and mental health benefits (One Medical Talkspace KindBody Health Advocate)
• 1524 days PTO/year depending on seniority plus birthday off 7 sick/safe days and up to 12 weeks paid parental leave
• New MacBook Pro and access to cutting-edge AI tools across the agency
• Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatironwith commuter benefits and Citibike membership
• Dog-friendly office regular team events (Field Day Ski Club Golf League holiday celebrations) and a culture built around ownership and ambition

Location: This role is based at our NYC headquarters. You must reside or be willing to relocate within commuting distance.

If youre ready to help build the future of growth marketingwhere AI media and creative converge to drive real business outcomeswe want to talk.

Apply today. Lets build something that matters.

Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process you will only be contacted by the Direct Agents HR team. Questions Email