Field Care Supervisor

Salary:(depending on experience)
Location: Hartwig Care NW3 2NH
Hours: Full-time (37.5 hours per week flexibility required including evenings weekends and participation in the on-call rota)

About the Role

Are you a compassionate proactive care professional with strong leadership skills

Hartwig Care is seeking a dedicatedField Care Supervisor to join our this rewarding position youll play a key role in ensuring high-quality care delivery supporting care workers and making a meaningful difference in the lives of our Service Users.

Please note: This role is not eligible for sponsorship as it does not meet the required salary or skill criteria.

Why Join Hartwig Care

• Employee Assistance Programme 24/7 counselling and wellbeing support
• Wellness Platform Tools and resources to help you reach your health goals
• Recognition & Newsfeed Celebrate success and stay connected
• Paid Time Off 20 days annual leave bank holidays
• Enhanced DBS Check Provided at no cost
• Ongoing Training & Development Free and continuous learning opportunities
• Blue Light Card Access to exclusive discounts

Key Responsibilities

• Promote a caring supportive environment that meets the physical emotional social intellectual and spiritual needs of Service Users.
• Ensure each Service User receives personalised care tailored to their individual needs.
• Implement the requirements of the Health and Social Care Act 2008.
• Manage Service User care packages effectively.
• Supervise and support Care Workers to maintain high standards of care.
• Liaise with professionals Service User networks and relevant community partners.
• Coordinate care delivery including:
• Allocating appropriate travel time between visits
• Arranging shadowing for new staff
• Ensuring punctuality and correct care worker assignment
• Monitoring ECM logs and compliance
• Cross-referencing actual vs. planned bookings

Duties

• Participate in practical care delivery as part of the rota.
• Provide shadowing support to new or developing care workers.
• Contribute to the carer buddy system to encourage peer support.
• Attend Service User initial assessments identify needs and risks and determine suitability for care.
• Negotiate fees with purchasing authorities or families when required.
• Ensure Service Users receive essential information and documentation (e.g. home folder report sheets).
• Complete and maintain up-to-date paperwork including care plans risk assessments medication forms and reviews.
• Manage and monitor care packages to ensure continuity and quality of service.
• Record and escalate issues through Care Planner and notify relevant stakeholders.
• Communicate professionally with representatives professional networks and family members.
• Ensure all complaints are handled in line with the companys complaints procedure.
• Support the emotional physical spiritual and material wellbeing of Service Users.
• Cover care calls when necessary.

How to Apply

If you are passionate about delivering high-quality care and believe youre a great fit for this role wed love to hear from you. Please send your CV to and

If you are an experienced Care Coordinator looking for a new opportunity we encourage you to apply.

Job Reference ID: 08178

Job Reference ID: 08178