Mobility Connectivity and Support Services Field Engineer 3

Hartford County, CT - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.

Position: Mobility Connectivity and Support Services Field Engineer 3

Location: Rocky Hill CT 06067

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Mobility Connectivity and Support Services: Client will provide one dedicated technician who will be perform following activities.
The technician will perform these tasks under client supervision as per the work instruction documents shared by client as part of the pre-requisites.
Support for both iOS and Android based devices
Walking end users with new orders through the set-up process
Wiping and reconfiguration of mobile devices
Raise incidents with client carrier(s) e.g. Data connection issues
Follow client lost or stolen devices process
Manage client inventory distribution for new hires and returns for terminated employees
Work directly with the Client Service Desk on improved knowledge articles and improvements
Participate in IT Unplugged Events
Communicate maintenance notifications (internal or carrier related)
Communicate known issues to wider audience (i.e. End Users Service Desk
Good knowledge of PC hardware and software (Windows)
Must possess excellent written and verbal English communication skills
High level client facing professional customer satisfaction focus (called white glove treatment in some circles)

Responsibilities:

Provides support for software hardware and networking support for desktops laptops and servers.
Provides maintenance and support on legacy products.
Supports Core server products.
Performs disk replacement on enterprise storage products.
Installs and maintains PCs and associated software networks servers and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs moves adds and changes as required.
Tests and certifies PCs networks servers and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensure customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high perfo...