Head of Acute Operations
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Job Summary
Job description
Head of Acute Operations
Salary: Up to 80000 p/a dependent on experience
Plus access to annual bonus
Hours: Rota pattern 3/4 Night shifts per week will be required.
Job role:
This is an exciting time to join the UKs largest private healthcare telemedicine company based in Hastings East Sussex who are expanding their Operations team due to organic growth.
Joining a dynamic team focusing on the endtoend operational performance of Medicas Acute Teleradiology service. This role oversees the full operational lifecycle from first point of contact in the Acute Contact Centre through to case allocation and workflow optimisation to ensure delivery of a safe responsive and highquality service to clients and patients.
We are looking for an experienced operational leader to oversee the full Acute service pathway ensuring safe efficient and highquality delivery across our 24/7 model. You will manage realtime performance optimise workflows and lead resource planning to meet fluctuating demand. With responsibility for multidisciplinary teams you will drive a culture of accountability continuous improvement and strong service performance. You will oversee recruitment training incident management and compliance with CQC ISO and internal standards acting as the key escalation point for customers and internal stakeholders. The role also includes managing the operational budget supporting commercial activities leading service transformation projects and using operational analytics to forecast trends improve processes and maintain data quality.
Who we are:
Medica is the UKs leading telemedicine provider supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Job requirements
Requirements:
Proven ability to lead a 24/7 contact centre or similar operations in a highdemand environment.
Experience creating and executing operational strategies that support service growth and rapid turnaround times.
Ability to design and optimize workflows for distributed clinical teams (radiologists reporting coordinators operational controllers).
Capacity planning demand forecasting and resource optimisation.
Ability to manage KPIs such as report turnaround times SLA performance radiologist utilisation and case prioritisation.
Strong incident response skills for acute operational issues.
Experience with continuous improvement methodologies (Lean Six Sigma Kaizen).
Competence in analysing operational data to drive decisions.
Skilled in handling escalations service reviews and contract performance updates.
Experience leading diverse multidisciplinary remote and onsite teams.
Strong coaching mentoring and performance management skills.
Core benefits for you:
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
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Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
We provide market leading telehealth services by connecting NHS and healthcare organisations with fast, expert radiology and pathology reporting. Find out more.
