Director Digital Experience Engineering

To grow into this position you will need to be skilled at:

• Having perspective to build partnerships drive technology transformation and develop capabilities from the outside/in to support a growth strategy
• Innovating anticipating the future and working toward continuous improvement in the technology teams
• Taking personal ownership for advancing significant technology change
• Inspiring others by communicating a compelling digital vision
• Communicating a new direction or change with a clear rationale and/or sense of urgency
• Creating or taking advantage of multiple opportunities to promote needed change
• Adapting communication content approach or style around change to appeal to different audiences
• Cultivating relationships and collaborating with peers and colleagues across skill teams. Unlocking potential in teams building developing and fostering talent.
• Interacting with and influencing senior management enterprise-wide
• Taking advantage of opportunities to build strategic relationships to achieve a specific outcome.
• Engaging others in open dialogue and adapting own influence approach to different stakeholders in ways that address their interests and concerns.
• Define influence and achieve quarterly/annual OKRs
• Coordinate quarterly prioritization process aligned to portfolio OKRs.
• Defining Product Roadmaps
• Defining and achieving Service Level Objectives
• Ability to influence business partners to develop products that aims to shorten product development cycles and rapidly discover if a proposed business model is viable
• Ability to lead a highly skilled LL6 team and a portfolio of applications that are at various stages of the lifecycle with varying scope and complexity
• Experience in lean product management and effective use of the build measure learn cycle.
• Instrumenting software to measure software effectiveness
• Setup of experiments to lower risk and promote learning
• Innovative and able to operate with an iterative Agile and user-centric perspective
• Effective communication collaborative and influencing skills
• Strong leadership and the ability to teach others
• Understanding of cloud native software design patterns
• Connected to industry trends and direction by both technology companies and other captive finance companies.

Responsibilities

• Lead a team of 50 experienced technical professionals (90% Engineering 10% Product Managers) to build grow and maintain all of Ford Credits digital assets and touchpoints across Ford Credit Operations.
• Be accountable for high-quality and efficient delivery of Ford Credit technology roadmap and innovation across all Digital Platforms AI enablement and platforms omni-channel capabilities across touchpoints.
• Leverage Google Cloud Platform (GCP) Artificial Intelligence and DevOps to ensure efficient and effective development across the back end and front end systems
• Assess evangelize and introduce modern technologies and capabilities across the organization to improve Ford Credits effectiveness
• Be the catalyst for technology transformation across the digital organization to ensure that Ford Credit has the appropriate software development process organization capabilities and automated solutions to enable Ford Credit strategies.
• Take an active role as a technology business partner involved in the advancement of modern technology applications and strategies for customer-facing solutions that drive loyalty and grow customer lifetime value.
• Monitor and introduce trends new and emerging technologies processes and best practices on global digital area.
• Drive the culture of diversity inclusion and belonging.
• Travel: Fully remote or minimal travel depending on individuals preference
• Understands business and customer priorities with a lens for technical feasibility to influence product group backlogs in partnership with the Mission leads/Product Owners
• Work with lead Product Owner matched pair to coordinate quarterly prioritization process while delivering the quarterly OKRs (Objectives & Key Results)
• Measure the effectiveness of digital experiences and adjust the delivery plan based on learning user and stakeholder feedback.
• Verifies that the delivered software group products meet desired encryption security and business outcomes.
• Provide constructive peer review feedback for product ideas submitted from other areas of the organization
• Innovate and operate with an Agile API and Cloud-Native perspective
• Provide industry thought leadership for Policies Processes People and Tools while driving a software development lifecycle.
• Continue to evolve the organization in support of the PDO model and use of Agile methods

You should apply if you have experience with:

• 15 years of progressively senior technology leadership experiences with large scale outcomes aimed at consumers.
• Demonstrated technical vision with strong Digital Platforms and AI alongside DevSecOps expertise across large-scale Agile teams. Ability to identify key drivers core assumptions and significant trends across a complex competitive landscape.
• Proven experience in leveraging digital big data cloud and AI (Artificial Intelligence) for competitive advantage
• Experience with formulating vision and strategy to transform simplify and modernize the implementation of customer-facing capabilities
• 15 years with progressive responsibilities in digital product platforms development AI using Agile/vibe mode
• Experience with leading cloud-based application teams
• Experience with underlying application program (API) methods for systems integrations/data exchanges
• Coordination integration and testing activities within and outside of the product line
• Operational experience supporting systems in a 24*7 always on environment
• Defining analytics to be collected regarding the product and prioritization of their collection
• Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption
• Ability to influence business partners to develop products that aims to shorten product development cycles and rapidly discover if a proposed business model is viable
• Ability to lead a highly skilled LL6 team and a portfolio of applications that are at various stages of the lifecycle with varying scope and complexity
• Experience in lean product management and effective use of the build measure learn cycle.
• Instrumenting software to measure software effectiveness
• Setup of experiments to lower risk and promote learning
• Innovative and able to operate with an iterative Agile and user-centric perspective
• Effective communication collaborative and influencing skills
• Strong leadership and the ability to teach others
• Understanding of cloud native software design patterns
• Connected to industry trends and direction by both technology companies and other captive finance companies.
• Lead a team of 50 experienced technical professionals (90% Engineering 10% Product Managers) to build grow and maintain all of Ford Credits digital assets and touchpoints across Ford Credit Operations.
• Be accountable for high-quality and efficient delivery of Ford Credit technology roadmap and innovation across all digital (and mobile) applications omni-channel capabilities and touchpoints.
• Leverage Google Cloud Platform (GCP) Artificial Intelligence and DevOps to ensure efficient and effective development across the back end and front end systems
• Assess evangelize and introduce modern technologies and capabilities across the organization to improve Ford Credits effectiveness
• Be the catalyst for technology transformation across the digital organization to ensure that Ford Credit TSP has the appropriate software development process organization capabilities and automated solutions to enable Ford Credit strategies.
• Take an active role as a technology business partner involved in the advancement of modern technology applications and strategies for customer-facing solutions that drive loyalty and grow customer lifetime value.
• Monitor and introduce trends new and emerging technologies processes and best practices on global digital area.
• Drive the culture of diversity inclusion and belonging.
• Understands business and customer priorities with a lens for technical feasibility to influence product group backlogs in partnership with the Mission leads/Product Owners
• Work with lead Product Owner matched pair to coordinate quarterly prioritization process while delivering the quarterly OKRs (Objectives & Key Results)
• Measure the effectiveness of digital experiences and adjust the delivery plan based on learning user and stakeholder feedback.
• Verifies that the delivered software group products meet desired encryption security and business outcomes.
• Provide constructive peer review feedback for product ideas submitted from other areas of the organization
• Innovate and operate with an Agile API and Cloud-Native perspective
• Provide industry thought leadership for Policies Processes People and Tools while driving a software development lifecycle.
• Continue to evolve the organization in support of the PDO model and use of Agile methods
• Drive the organization towards AI ways of SDLC to drive productivity including use of VIBE coding and other methodologies