Business Consulting Product Support
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Product Support Consultant
Role Overview
The Product Support Consultant supports day-to-day product operations by handling product-related issues coordinating with technical teams and ensuring stable product performance and customer satisfaction.
Key Responsibilities
- Provide operational support for digital products and platforms
- Analyze and triage product issues defects and enhancement requests
- Coordinate with Engineering QA and IT teams for issue resolution
- Support release activities UAT and post-release monitoring
- Maintain product documentation FAQs and support knowledge base
- Track incidents defects and service requests through ticketing tools
- Prepare product performance and issue reports for stakeholders
Qualifications & Skills
- Bachelors degree in IT Engineering Business or related fields
- 25 years of experience in product application or system support
- Basic understanding of SDLC Agile and digital product lifecycle
- Strong analytical and communication skills
- Experience with Jira ServiceNow or similar tools
If you can demonstrate that you meet the criteria above please contact us as soon as possible.
The exceptional EY experience.Its yours to build.
EY Shape the future with confidence
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.
