Technical Support Engineer

Paris - France

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Compass Lexecon:

Compass Lexecon is a world-leading economic consultancy. We advise on economic issues related to competition policy economic and financial regulation public policy intellectual property and the assessment of damages across all industries.

With more than 700 professionals including 170 Ph.D. economists based in 25 offices around the world Compass Lexecon offers a global perspective on economic matters. Our economists produce creative compelling solutions underpinned by rigorous economic thinking and cutting-edge analysis. We have advised clients in matters before regulatory agencies and courts in over 120 jurisdictions.

The Compass Lexecon International team in EMEA Asia Pacific and Latin America comprises over 350 economists based across 17 offices. Our diverse group of experts is known for its integrity creative thinking and exceptional quality work. They bring a diverse set of skills and experience in empirical analysis combined with deep sector expertise and supported by cutting-edge data science tools and techniques.

We are committed to being an equal opportunities employer and welcome applications from all suitably qualified persons regardless of protected characteristics. We believe that working in diverse teams where everybodys views are considered and respected helps us to deliver work of the highest standards of quality and integrity.

About the Role:

The Technical Support Engineer is a key member of the global IT team at Compass Lexecon delivering responsive high-quality technical support to professional staff. This role ensures the smooth operation of end-user technology across our EMEA locations.

Acting as a trusted partner to the business the Technical Support Engineer works independently while collaborating closely with remote global colleagues. Success in this role requires strong problem-solving skills a customer-first mindset and the ability to adapt in a fast-paced professional services environment

Key Responsibilities:

Acts as a technology support advocate for staff with a primary focus on EMEA office locations.
Configure install and troubleshoot standard software applications on laptop computers and mobile devices.
Provide audio and video conferencing support including troubleshooting in-room and remote meeting technologies.
Maintain strong working knowledge of workstation and server operating systems.
Support and administer Active Directory and related Windows-based services.
Troubleshoot and support local and wide area network connectivity including LAN/WAN concepts and data communications protocols.
Take ownership of assigned applications systems and local office IT infrastructure ensuring reliability maintenance and continuous improvement.
Partner with global IT colleagues to support local office technology needs and ensure alignment with global standards and policies.

Qualifications and Experience:

Computer Science degree equivalent professional experience.
Minimum 3 years of experience supporting a 50 person consulting legal or professional services environment.
Minimum 2 years of experience with Active Directory and Windows 11 operating systems.
Strong proficiency with the Microsoft Office Suite Microsoft 365 (Excel Word PowerPoint Outlook and SharePoint)Microsoft Cloud Services (Azure) ServiceNow and strong remote support experience

Key Skills and Competencies:

Strong customer service mindset with excellent verbal and written communication skills.
Solid understanding of leading edge personal computers software printers and networking and communications interfaces and relationships.
Highly organised with the ability to prioritise and manage multiple tasks in a fast paced environment.
Comfortable working under tight deadlines and in high-pressure situations.
Ability to quickly learn new technologies and clearly explain them to others.
Experience with Apple products is a plus.
Self-motivated adaptable and collaborative team player.
Flexible and adaptable able to work independently and collaboratively within a global team environment.

Additional Requirements:

Flexibility to work additional hours as needed including rotational weekend support.
Ability to perform occasional physical tasks including lifting equipment up to 50 lbs. and accessing cabling and power connections in office workspaces. Reasonable adjustments will be provided for individuals with disabilities.
Willingness to travel occasionally as required.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About Compass Lexecon:Compass Lexecon is a world-leading economic consultancy. We advise on economic issues related to competition policy economic and financial regulation public policy intellectual property and the assessment of damages across all industries.With more than 700 professionals includi...