IT Infrastructure & Security Manager IT Department Springfield

The pay for this position is between $95000 and $115000 annually.

Position Purpose:

The IT Infrastructure & Security Manager is responsible for the design operation security and strategic oversight of HCRS network server and cloud environments. This role leads the infrastructure function while directly managing a small team of IT staff. This is a hands-on leadership positions requiring deep technical expertise in networking Microsoft 365 server administration cybersecurity and systems architecture combined with strong team management and operational oversight.

Principal Responsibilities and Duties:

Infrastructure & Systems

• Design manage and maintain enterprise network infrastructure (switching routing firewalls VPN)
• Administer Windows Server environment (AD DNS DHCP Group Policy)
• Oversee Microsoft 365 and Azure AD administration
• Manage virtualization environment (VMware or Hyper-V)
• Maintain backup disaster recovery and business continuity systems
• Ensure uptime performance and security of all core systems

Cybersecurity

• Lead cybersecurity strategy and implementation
• Oversee endpoint protection MFA conditional access email security and firewall policies
• Manage vulnerability assessments and remediation
• Ensure compliance with healthcare data security standards
• Coordinate incident response

Leadership & Operations

• Supervise and mentor IT staff
• Serve as escalation point for complex technical issues
• Prioritize infrastructure and security projects
• Manage vendor relationships and service providers
• Contribute to budgeting and capital planning

Strategic Planning

• Assess current infrastructure and identify modernization needs
• Lead infrastructure upgrades and system implementations
• Support integration efforts with EMR and other healthcare platforms

Key Knowledge Skills and Abilities to successfully perform this job:

Excellence in this position includes the following:

• The ability to work in partnership with the Chief Information Officer and others.
• Maintain the server and network environments with minimal down time.
• Find and propose solutions for potential trouble areas of the network.
• Demonstrated knowledge of IT systems
• Excellent interpersonal skills including the ability to write and present information to groups well.
• Demonstrated ability to be creative in developing solutions that respond to user needs.
• Demonstrated ability to take care of oneself and to stay calm patient and self-confident amidst numerous potentially stressful situations maintaining a sense of humor.
• Modeling appropriate attitudes and behavior particularly a positive outlook emotional stability insight and compassion.
• Demonstrated ability to work cooperatively and collaboratively.
• Acting in accordance with all agency policies
• Demonstrated ability to maintain confidentiality of all employee and agency information based on a business need to know.
• Demonstrated knowledge of current state of the art applications
• Demonstrated ability to provide hardware and software support with customer satisfaction.
• Demonstrated ability to effectively resolve workplace conflict.
• Demonstrated ability to deal effectively with problem employees.
• Demonstrated ability to maintain low staff turnover and high staff morale.
• Demonstrates models and actively supports agency service philosophies.
• Leads staff to achieve assigned objectives within the established time frame.
• Has established an open and trusting work environment.
• Demonstrated ability to set appropriate boundaries with self staff consumers and others.

Relationships:

• Reports directly to the Chief Information Officer
• The IT Manager frequently interacts with the executive level management all members of the senior management team coordinators and supervisors and staff level employees. This position is focused on customer service and satisfaction.

Qualification Statements

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelors degree in computer science or equivalent work experience and training in software development or systems analysis plus five years of relevant experience.

LANGUAGE SKILLS:

Ability to read analyze and interpret the most complex documents. Ability to listen effectively. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective presentations to senior management and groups of employees.

MATHEMATICAL SKILLS:

Ability to understand complex statistical operations used in data collection and reporting research and quality management.

REASONING ABILITY:

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non-verbal symbolism (formulae scientific equations graphs etc.). Ability to deal with a variety of abstract and concrete variables.

CERTIFICATES LICENSES REGISTRATIONS:

A valid drivers license or the ability to travel quickly from location to location.

OTHER SKILLS and ABILITIES:

Specific knowledge of Windows Windows NT and Winframe operating systems networks and PCs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit walk stand talk and hear.

The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Conditions and Additional Information:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is usually done in an office setting. The noise level is usually quiet to moderate.

Will be required to handle disassemble repair and reassemble complex electronic equipment.

Note:

The above duties or working procedures describe the chief functions of the job. They are not to be considered a detailed description of every duty of the job. Any HCRS employee may be assigned other jobs and duties as required by the agency needs.

Required Experience:

Manager