IT Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Qualifications
- Manages external Field Service and Service Desk provider ensuring SLA compliance.
- Oversees ticket distribution and backlog in Service Now.
- Monitors and escalates issues as needed.
- Supports project planning and execution ensuring team delivery.
- Implements ITIL processes and provides technical support for business continuity.
- Drives process improvements and identifies opportunities to optimize IT operations.
- Ensures compliance with company policies and regulatory standards.
- Acts as liaison between IT and business units to align technology with business needs.
Qualifications
- Bachelors degree in Information Technology Engineering Business Administration or related;
- Previous experience managing Field Service and Service Desk providers.
- Knowledge and experience with ServiceNow or other ticket management tools.
- Experience in IT project planning and execution.
- Practical knowledge of ITIL processes and certification (desirable).
- Ability to identify and implement process improvements.
- Knowledge of corporate and regulatory policies and standards.
- Strong communication skills to act as a liaison between IT and business units.
- Intermediate English and Spanish (mandatory).
Required Experience:
IC
Key Skills
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
